Service Advisor Express Lane

Valley Nissan; Longmont (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Industry leading pay based on experience

Medical & Dental Insurance

Employee discounts

Paid vacation time

Closed Sundays

Fun and fast paced work environment

Job summary

A family-owned dealership is seeking an experienced Service Advisor in Express Lane to join their team in Longmont, Colorado. The ideal candidate will have 1-3 years of dealership experience, particularly with Chrysler, Dodge, Ram, and Jeep brands. Responsibilities include greeting customers, preparing cost estimates, and ensuring customer satisfaction throughout the service process. Join a fast-paced, professional environment and be a part of the Prestige Family!

Qualifications

• 1-3 years dealership experience with Chrysler, Dodge, Ram, Jeep.
• Proficient in handling service agreements.
• Valid driver's license required.

Responsibilities

• Greet customers promptly, in person and on the phone.
• Prepare accurate cost estimates for labor and parts.
• Monitor vehicle progress and update customers frequently.
• Ensure final invoice matches work performed.
• Establish timelines for service
• Monitor progress and update customers
• Verify invoices match work performed and collect keys
• Explain completed work and charges to customers

Skills

Dealership experience

Customer satisfaction focus

Proficiency with DealerTrack

Communication skills

Organizational skills

Tools

DealerTrack

Xtime

Google Sheets

Office

Job description

Prestige Chrysler Dodge Ram Jeep is seeking an experienced Service Advisor in Express Lane with a working knowledge of our brands, and the desire to succeed in a team based environment. We are looking for someone with a sound foundation of professionalism, who is extremely well organized and able to handle a high energy workload, able to remain calm under pressure.

We Offer

• Industry leading pay based on experience
• Medical & Dental Insurance, HSA Options
• Employee discounts
• Paid vacation time
• Closed Sundays
• Fun and fast paced work environment

Requirements

• Must have 1-3 years Dealership experience with Chrysler Dodge Ram Jeep products
• Proficiency managing high levels of service agreement related work orders
• Must be proficient with DealerTrack, Xtime, Google Sheets, Office, etc.
• Have excellent written and verbal communication skills
• Prioritize Integrity and Customer Satisfaction
• A desire for a long term career with a growing organization
• Personal and professional Honesty
• Have a valid driver’s license

Responsibilities

• Greet customers promptly, in person and on on the phone
• Obtain customer and vehicle information accurately, every time
• Clearly record all vehicle symptoms as described by the customer accurately, every time
• Prepare a complete and accurate estimate of cost for labor and parts, determine method of payment
• Establish timelines, setting yourself and the customer up for success
• Monitor the progress of each vehicle throughout the service, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order, and that keys are located before customer is called to come pick up
• Explain all completed work and charges to customers, make sure all paperwork is clean and in order

We are looking to add a stable long term person to our team, if you fit the above listed requirements our Prestige Family owned dealership is excited about speaking with you! Please email resume or inquiries to [e-mail] - Thank you!