Service Advisor

Friendsofkerhonkson; Costa Mesa (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays & PTO

401(k) Retirement Plan

Vehicle purchase discounts

Growth opportunities

Job summary

Lithia & Driveway is hiring a Service Advisor in Costa Mesa, CA. You will be the main contact for customers during the service process, document issues, and coordinate with technicians to ensure quality repairs.

With 2+ years of service advisory experience and knowledge of Chrysler, Dodge, Jeep and Ram brands, you will assess maintenance needs, prepare estimates, and communicate clearly to customers. This role offers competitive pay and growth opportunities within a large dealership group.

Qualifications

• High School diploma or equivalent required.
• 2+ years of Service Advisor experience or equivalent.
• Experience with Chrysler, Dodge, Jeep and Ram brands preferred.
• Strong communication and time management skills.

Responsibilities

• Greet customers and act as the main contact throughout the service process.
• Listen to customer concerns and document vehicle issues.
• Recommend maintenance and repair services based on vehicle needs.
• Prepare estimates, write repair orders, and explain work.
• Communicate with technicians to ensure timely and accurate repairs.
• Deliver an exceptional customer experience that builds trust and loyalty.

Skills

Service Advisor experience

Customer service

Brand experience (Chrysler, Dodge, Jee

Communication skills

Time management

Computer literacy

Goal setting

Valid driver's license

Education

High School diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Dealership:L0491 Orange Coast Chrysler Dodge Jeep Ram FiatOrange Coast Chrysler Dodge Jeep Ram FiatNow Hiring: Service AdvisorPay: Estimated Annual Earnings $64,500-$161,800 (Commission Pay Plan)Schedule: Schedule TBD; Open availability to work any day/shiftDepartment Hours: Monday - Friday: 7am - 6pm; Saturday: 7am-4pmWhy Join Our Team?Competitive Compensation: Earn what you're worth with a performance-driven pay plan.Work-Life Balance: We respect your time and support a healthy, fulfilling lifestyle.Career Development: Access ongoing training, mentorship, and growth opportunities within one of the largest dealership groups in the country.What You'll DoGreet customers and act as the main contact throughout the service processListen to customer concerns and document vehicle issuesRecommend maintenance and repair services based on vehicle needsPrepare estimates, write repair orders, and explain work.Communicate with technicians to ensure timely and accurate repairsDeliver an exceptional customer experience that builds trust and loyaltyYou'll report to the service manager and collaborate over weekly and monthly goalsWhat You'll Bring2+ years of Service Advisor experience.1+ years of experience in a customer service role.Experience with Chrysler, Dodge, Jeep and Ram brands.Pervious experience working at an automotive dealership.Strong written & vocal communication skills.Excellent time management skillsWorking knowledge of computers.Self motivated with the ability to set and achieve targeted goals.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Annual Estimated Earnings Range is $64,500-$161,800.This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commissions off Individual Sales and Individual Gross Profit, and bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.