Automotive Express Service Advisor/Writer

South Shore Chrysler Dodge Jeep Ram; New York (NY); On-site; USD 50,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Disability Insurance

Paid time off (PTO)

401(k) Retirement Plan

Employee discounts

Job summary

A local automotive dealership in New York is seeking an Automotive Express Service Advisor/Writer. This entry-level position involves scheduling service appointments, advising customers on vehicle services, and ensuring a high level of customer satisfaction. Ideal candidates should have good communication skills and a valid driver's license. A comprehensive package including medical benefits and competitive pay is offered.

Qualifications

• Previous Service Advisor experience preferred.
• Good work ethic and computer skills.
• Valid driver's license and a good driving record.

Responsibilities

• Schedule appointments for service/maintenance/recall work.
• Greet customers and inspect their vehicle.
• Advise customers about necessary/suggested services.

Skills

Customer service skills

Communication skills

Ability to work in a fast-paced environment

General knowledge of vehicle operations

Job description

Overview

Join to apply for the Automotive Express Service Advisor/Writer role at South Shore Chrysler Dodge Jeep Ram.

Compensation

• Base pay range: $50,000.00/yr - $125,000.00/yr
• Top Pay PLUS Bonuses — Your first year income potential: $125K+
• Aggressive bonus structures

Benefits

• Medical, Dental, Vision, and Disability Insurance
• Paid time off (PTO)
• 401(k) Retirement Plan
• Employee discounts on products and services
• A positive and professional team environment

Responsibilities

• Schedule appointments for service/maintenance/recall work
• Greet customers and inspect their vehicle
• Conduct all business with sincerity, honesty, and genuine concern for the customer
• Listen to customers' reason(s) for bringing their vehicle to the service department
• Advise customers about necessary/suggested services and costs
• Follow the status of the customer's vehicle from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Upon completion of work, review the work order with the customer to assure all concerns are addressed
• Other duties may be assigned

Qualifications

• Previous Service Advisor experience is preferred with CDK experience, but training will be provided
• Experience as a Warranty/Insurance Adjuster or a Service Technician/Mechanic translates well in this position
• General knowledge of vehicle mechanical operations is preferred
• Good customer service and communication skills
• Ability to work in a fast-paced environment
• Professional appearance and a positive attitude
• Good work ethic and computer skills
• Valid driver's license and a good driving record
• Must be authorized to work in the U.S.
• We are a Drug-free Workplace

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Motor Vehicle Manufacturing

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.