Service Advisor

Brobston Group; Boston (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

The Brobston Group in Boston seeks a Service Advisor who serves as an ambassador of client service in our luxury boutique. You will advise clients, explain service options, and provide after-sales solutions that meet expectations while supporting product and service sales.

Responsibilities include warmly welcoming clients, conveying needs, and applying service policies; you will assist with basic jewelry care, security procedures, and daily boutique operations to maintain peak presentation and

Qualifications

• Two to five years of experience in luxury retail, service, or hospitality.
• General knowledge of timepiece movements and jewelry preferred.
• Strong interpersonal, communication, customer service, and organizational skills.
• Computer and internet proficiency; MS Office experience required and SAP knowledge preferred.
• Availability to work retail hours, including weekends.

Responsibilities

• Welcome clients warmly and provide follow-up that meets service timeframes and client expectations.
• Understand client needs, explain technical service options, and apply service policies.
• Perform basic product services, including strap changes, bracelet sizing, steam cleaning, and cord changes.
• Recommend service and product sales, partnering with boutique colleagues as appropriate.
• Follow security and operational procedures and assist with boutique opening, closing, inventory, organization, and restocking.
• Support merchandising standards and daily maintenance of product cases.

Skills

Customer service

Interpersonal skills

Communication

Organization

Education

College degree preferred

Tools

MS Office

SAP

Job description

Summary

The Service Advisor serves as an ambassador of client service for the Boston boutique, advising clients and explaining technical service options. The role provides after-sales solutions that meet client expectations while supporting service and product sales.

Responsibilities

• Welcome clients warmly and provide follow-up that meets service timeframes and client expectations.
• Understand client needs, explain technical service options, and apply service policies.
• Perform basic product services, including strap changes, bracelet sizing, steam cleaning, and cord changes.
• Recommend service and product sales, partnering with boutique colleagues as appropriate.
• Follow security and operational procedures and assist with boutique opening, closing, inventory, organization, and restocking.
• Support merchandising standards and daily maintenance of product cases.

Requirements

• Two to five years of experience in luxury retail, service, or hospitality.
• General knowledge of timepiece movements and jewelry preferred.
• Strong interpersonal, communication, customer service, and organizational skills.
• Computer and internet proficiency; MS Office experience required and SAP knowledge preferred.
• Availability to work retail hours, including weekends.
• College degree preferred; additional language skills are a plus.