Luxury Service Advisor – Boston, Client Experience

Richemont Iberia SL

Boston (MA)

On-site

USD 28,000 - 37,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, and vision

Health savings and FSA

401(k) with employer match

Wellness reimbursement

Volunteer time off

Job summary

Cartier North America is seeking a Service Advisor in the Boston boutique to provide exceptional client service, technical service explanations, and after-sales resolutions. You will guide clients through service needs, ensure adherence to Cartier policies, and support sales through product recommendations.

The role requires 2–5 years in luxury retail or hospitality, weekend availability, and strong communication skills.

Qualifications

2–5 years of experience in luxury retail, service or hospitality.
General knowledge of timepiece movements and jewelry preferred.
College degree preferred.
Must be available to work retail hours including weekends.
Ability to work in a fast-paced retail store environment.

Responsibilities

Deliver warm, gracious client service while upholding boutique values.
Meet/exceed service timeframes and follow-up with clients.
Understand client needs and discuss appropriate solutions.
Explain technical service aspects to clients clearly.
Apply Cartier service policies to ensure optimal client experience.
Perform basic product services (strap changes, bracelet sizing, steam cleaning).
Support sales initiatives with guidance on accessories, watches and jewelry.