Luxury Timepiece Service & Client Experience Advisor

Brobston Group

Boston (MA)

On-site

USD 52,000 - 68,000

Full time

2 days ago

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Job summary

The Brobston Group in Boston seeks a Service Advisor who serves as an ambassador of client service in our luxury boutique. You will advise clients, explain service options, and provide after-sales solutions that meet expectations while supporting product and service sales.

Responsibilities include warmly welcoming clients, conveying needs, and applying service policies; you will assist with basic jewelry care, security procedures, and daily boutique operations to maintain peak presentation and

Qualifications

Two to five years of experience in luxury retail, service, or hospitality.
General knowledge of timepiece movements and jewelry preferred.
Strong interpersonal, communication, customer service, and organizational skills.
Computer and internet proficiency; MS Office experience required and SAP knowledge preferred.
Availability to work retail hours, including weekends.

Responsibilities

Welcome clients warmly and provide follow-up that meets service timeframes and client expectations.
Understand client needs, explain technical service options, and apply service policies.
Perform basic product services, including strap changes, bracelet sizing, steam cleaning, and cord changes.
Recommend service and product sales, partnering with boutique colleagues as appropriate.
Follow security and operational procedures and assist with boutique opening, closing, inventory, organization, and restocking.
Support merchandising standards and daily maintenance of product cases.