Luxury Service Advisor – Boston Boutique

US04 Richemont North America, Inc.; Boston (MA); On-site; USD 57,308,000 - 77,366,000; Full time

Job summary

Cartier Boston is seeking a Service Advisor to be the front-line ambassador for client service, providing guidance on merchandise servicing and after-sales resolutions. You will greet clients warmly, understand needs, explain technical service details, and uphold Cartier's service policies while supporting daily boutique operations.

The role requires 2–5 years in luxury retail, a college degree preferred, and proficiency with MS Office; SAP is a plus, weekend availability required.

Qualifications

• 2 to 5 years of luxury retail, service or hospitality experience.
• General knowledge of timepiece movements and Jewelry preferred.

Responsibilities

• Deliver a warm, gracious welcome and exceed client experience expectations.
• Provide service resolutions and explain technical service details to clients.
• Assist with boutique daily setup, inventory, and merchandising upkeep.
• Collaborate with boutique colleagues on sales of accessories, watches and jewelry.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Education

College degree preferred

Tools

MS Office

SAP

Job description

Cartier Boston is seeking a Service Advisor to be the front-line ambassador for client service, providing guidance on merchandise servicing and after-sales resolutions. You will greet clients warmly, understand needs, explain technical service details, and uphold Cartier's service policies while supporting daily boutique operations.

The role requires 2–5 years in luxury retail, a college degree preferred, and proficiency with MS Office; SAP is a plus, weekend availability required.