Service Advisor - Boston

Richemont Iberia SL; Boston (MA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision

Health savings and FSA

401(k) with employer match

Wellness reimbursement

Volunteer time off

Job summary

Cartier North America is seeking a Service Advisor in the Boston boutique to provide exceptional client service, technical service explanations, and after-sales resolutions. You will guide clients through service needs, ensure adherence to Cartier policies, and support sales through product recommendations.

The role requires 2–5 years in luxury retail or hospitality, weekend availability, and strong communication skills.

Qualifications

• 2–5 years of experience in luxury retail, service or hospitality.
• General knowledge of timepiece movements and jewelry preferred.
• College degree preferred.
• Must be available to work retail hours including weekends.
• Ability to work in a fast-paced retail store environment.

Responsibilities

• Deliver warm, gracious client service while upholding boutique values.
• Meet/exceed service timeframes and follow-up with clients.
• Understand client needs and discuss appropriate solutions.
• Explain technical service aspects to clients clearly.
• Apply Cartier service policies to ensure optimal client experience.
• Perform basic product services (strap changes, bracelet sizing, steam cleaning).
• Support sales initiatives with guidance on accessories, watches and jewelry.

Skills

Interpersonal communication

Customer service

Attention to detail

Multitasking

Retail operations

MS Office

SAP knowledge

Computer competence

Languages (additional)

Education

Bachelor's degree preferred

Tools

MS Office

SAP

Job description

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

SERVICE ADVISOR - CARTIER, Boston

JOB MISSION

As an ambassador of client service and communication for the Boston boutique, he/she is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. He/she will provide after-sales service resolutions/solutions that meet and/or exceed clients’ expectations, to ensure the highest level of client experience.

KEY RESPONSIBILITIES

Client Service and Client Communication:

• Responsible for delivering a warm and gracious welcome with each client while exhibiting boutique values and exceeding client experience expectations
• Meet and/or exceed service timeframes and client expectations for boutique appropriate follow-up to service
• Must understand the client’s needs and identify and discuss appropriate solutions
• Ability to communicate and respond to client's inquiry based on strong knowledge of technical explanations of service
• Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide an appropriate client experience
• Ability to perform basic product services - strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes.

Sales:

• Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
• Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links)
• Ability to partner with Boutique colleagues on sales (accessories, watches and jewelry)

Daily Operational Support:

• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.).
• Must partner and assist with Boutique daily set up and break down for opening/closing
• Assist with Boutique projects as needed (inventory, organization, restocking of supplies)
• Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards, product maintenance and understock organization)

KEY SKILLS

Education:

• College degree preferred.

Required Experience:

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements and Jewelry preferred.

Technical Skills:

• Must be available to work retail hours including weekends.
• Ability to work in a fast-paced retail store environment.
• Computer and internet Savvy.
• MS Office experience required, SAP knowledge preferred.

Personal Skills:

• Additional language skills (Mandarin, Portuguese, Russian) are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer. Base hourly is between $20 - $27/HR; please note - hourly will be negotiated based on relevant skills and experience.

We Offer

We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!

Please note, salaries will be negotiated based on relevant skills and experience.