Service Advisor - Fifth Avenue Mansion

Brobston Group; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Brobston Group in New York, NY seeks a luxury retail professional to deliver exceptional after-sales service and support boutique sales and daily operations. You will assist clients, perform basic timepiece services, and partner with colleagues to drive sales.

The role requires 2–5 years in luxury retail or hospitality, knowledge of watches/jewelry preferred, strong communication and attention to detail, plus proficiency in MS Office and SAP. Weekend availability is expected.

Qualifications

• Two to five years of experience in luxury retail, service, or hospitality.
• General knowledge of timepiece movements and jewelry preferred; a college degree is preferred.
• Strong communication, customer service, attention to detail, and multitasking skills.
• Computer and internet proficiency and MS Office experience required; SAP knowledge preferred.
• Availability to work retail hours, including weekends.

Responsibilities

• Welcome clients, identify their needs, explain service options, and provide appropriate follow-up.
• Perform basic product services, including strap and cord changes, bracelet sizing, and steam cleaning.
• Recommend service and product options and partner with boutique colleagues on sales.
• Follow security and operational procedures and assist with boutique setup, inventory, restocking, and visual maintenance.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

College degree preferred

Tools

MS Office

SAP

Job description

Summary

Provides clients with technical advice and service solutions for merchandise, delivering an exceptional luxury after-sales experience. Supports boutique sales and daily operations while upholding service standards.

Responsibilities

• Welcome clients, identify their needs, explain service options, and provide appropriate follow-up.
• Perform basic product services, including strap and cord changes, bracelet sizing, and steam cleaning.
• Recommend service and product options and partner with boutique colleagues on sales.
• Follow security and operational procedures and assist with boutique setup, inventory, restocking, and visual maintenance.

Requirements

• Two to five years of experience in luxury retail, service, or hospitality.
• General knowledge of timepiece movements and jewelry preferred; a college degree is preferred.
• Strong communication, customer service, attention to detail, and multitasking skills.
• Computer and internet proficiency and MS Office experience required; SAP knowledge preferred.
• Availability to work retail hours, including weekends.