Service Advisor

Paycom - ATS; Bellevue (CA); On-site; USD 39,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

401K Plan

Employee Discounts on vehicles, parts,

Job summary

Hansel Subaru, a trusted dealership, is hiring a full-time Service Advisor to guide customers through their service experience from start to finish. You will bridge customers and technicians, explaining vehicle needs while delivering an informed and efficient experience.

The role offers a transparent pay plan with earnings potential from base to performance bonuses, plus benefits. Join a team that values care, accuracy, and strong communication.

Qualifications

• Dealership service writing experience required.
• Excellent communication skills, written & verbal.
• Customer-focused and reliable.
• Valid California driver’s license with a clean driving record.

Responsibilities

• Greet every guest with a smile and deliver a premium check in experience.
• Write and manage repair orders with complete, accurate documentation.
• Present maintenance & repair recommendations clearly and ethically; gain approvals.
• Follow up on declined work to ensure safety and retention.
• Own the service lane flow: appointments, walk ins, updates, and promise times.
• Coordinate with warranty providers and keep guests informed at every step.

Skills

Dealership service writing

Customer service

Communication skills

California driver’s license

Drug test

Criminal background check

Job description

Hansel Subaru is looking a full time Service Advisor to join our team!!As a Service Advisor, you’ll play a key role in guiding customers through their service experience from start to finish. You’ll serve as the trusted link between customers and our technicians, helping guests understand their vehicle needs while delivering an experience that feels supportive, informed, and efficient.Pay RangeDepending on job performance, the Service Advisor compensation ranges from $38,500.00 to $160,000 +.Why you’ll love this roleReal earning potential: transparent pay plan tied to performanceBrand: represent Subaru with factory training and certificationsTeam culture: supportive, high standards environment that celebrates winsWhat you’ll doGreet every guest with a smile and deliver a premium check in experienceWrite and manage repair orders with complete, accurate documentationPresent maintenance & repair recommendations clearly and ethically; gain approvalsFollow up on declined work to ensure safety and retentionOwn the service lane flow: appointments, walk ins, updates, and promise timesCoordinate with warranty providers and keep guests informed at every stepQualifications and Skills• Dealership service writing experience required!• Professional appearance and strong customer presence• Excellent communication skills, written & verbal• Ability to confidently recommend and sell service• Valid California driver’s license with a clean driving record• Reliable, punctual, and customer focused• Able to pass a drug test• Able to pass a criminal background screeningBenefits and PerksMedical InsuranceDental InsuranceVision PlanFlexible Spending Plans401K Program401K employer contributionsEmployee Discounts on vehicles, service and partsEqual Opportunity Employer. We celebrate diverse perspectives and are committed to a fair, inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.Pay Defined: The Service Advisor position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.31, plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.Why Work for Hansel Auto Group?We are looking to hire you not only for a job, but for a future! We're proud that we have a good number of employees who have been with us for 10, 20, 30 and even 40 years!! Because we are family owned, you will become a member of our family when you join us at Hansel Auto Group.See how Caring Drives Us at: https://www.youtube.com/watch?v=2O5JHo_fEHU