Dynamic GM Service Advisor | Growth, Expert Customer Care

Bob Bell Chevrolet of Baltimore; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Health Savings Account (HSA) Eligible

Wellness Program

Dental and Vision Plans

401K

Disability and life insurance

Employee Car Purchase Program

Career Progression

Great Company Culture

Job summary

Bob Bell Chevrolet of Baltimore is seeking an experienced Service Advisor for a full-time role. The candidate should bring GM vehicle experience and bilingual Spanish skills as a strong plus.

The position emphasizes high-volume customer service and accurate estimates for parts and labor. Responsibilities include greeting customers, documenting concerns, recommending services based on vehicle history, and keeping customers informed on repair progress.

Qualifications

• Previous experience as a Service Advisor, Service Consultant, or equivalent role.
• Proven track record of excellent customer satisfaction.
• Strong communication and organizational skills.

Responsibilities

• Greet customers and gather vehicle information.
• Accurately document customer concerns and symptoms.
• Recommend maintenance services based on mileage, age, and history.
• Create detailed cost estimates for parts and labor.
• Monitor repair progress and keep customers updated.
• Review and finalize repair orders and invoices.
• Clearly explain repairs and charges to customers.

Skills

GM Experience

Bilingual Spanish

CDK software

Customer service excellence

Communication skills

Tools

CDK software

Job description

Bob Bell Chevrolet of Baltimore is seeking an experienced Service Advisor for a full-time role. The candidate should bring GM vehicle experience and bilingual Spanish skills as a strong plus.

The position emphasizes high-volume customer service and accurate estimates for parts and labor. Responsibilities include greeting customers, documenting concerns, recommending services based on vehicle history, and keeping customers informed on repair progress.