Quick Lane / Express Service Advisor - Bilingual Fluent Spanish

Bob Bell Automotive; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Plans

HSA Eligibility

Wellness Program

Dental & Vision

401K

Disability & Life Insurance

Employee Car Purchase

Career Progression

Great Culture

Job summary

Bob Bell Chevrolet in Baltimore is seeking a Quick Lube Shop / Express Lane Service Advisor for our main shop. The role requires bilingual Spanish and offers a potential to earn $70k+ annually.

Greet customers, gather vehicle information, explain repairs, and prepare cost estimates. You will monitor progress, communicate updates to customers, and ensure accuracy of final invoices. A long-term career with a growing, family-owned dealership awaits.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level; desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Bilingual Spanish

Customer service

Communication

Tools

ADP

Job description

Bob Bell Chevrolet in Baltimore is looking for a Quick Lube Shop / Express Lane Service Advisor our Main Shop!

Bilingual Fluent Spanish Preferred

Potential to earn $70k+

At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. If you are looking for an opportunity to work for a fast growing, family-owned dealership, Bob Bell Automotive Group is for you!

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.