Service Advisor

Bob Bell Chevrolet of Baltimore; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Health Savings Account (HSA) Eligible

Wellness Program

Dental and Vision Plans

401K

Disability and life insurance

Employee Car Purchase Program

Career Progression

Great Company Culture

Job summary

Bob Bell Chevrolet of Baltimore is seeking an experienced Service Advisor for a full-time role. The candidate should bring GM vehicle experience and bilingual Spanish skills as a strong plus.

The position emphasizes high-volume customer service and accurate estimates for parts and labor. Responsibilities include greeting customers, documenting concerns, recommending services based on vehicle history, and keeping customers informed on repair progress.

Qualifications

• Previous experience as a Service Advisor, Service Consultant, or equivalent role.
• Proven track record of excellent customer satisfaction.
• Strong communication and organizational skills.

Responsibilities

• Greet customers and gather vehicle information.
• Accurately document customer concerns and symptoms.
• Recommend maintenance services based on mileage, age, and history.
• Create detailed cost estimates for parts and labor.
• Monitor repair progress and keep customers updated.
• Review and finalize repair orders and invoices.
• Clearly explain repairs and charges to customers.

Skills

GM Experience

Bilingual Spanish

CDK software

Customer service excellence

Communication skills

Tools

CDK software

Job description

Bob Bell Chevrolet is looking for anExperienced Automotive Service Advisor

This is full time, Competitive Pay (based on experience)

GM Experience and Bilingual (Spanish) Preferred

Bob Bell Chevrolet is looking for a motivated and experienced Service Advisor to join our high-volume dealership. If you have a strong background in customer service, a passion for the automotive industry, and experience with GM vehicles - we want to hear from you!

What You'll Do:

• Greet customers and gather vehicle information
• Accurately document customer concerns and symptoms
• Recommend maintenance services based on mileage, age, and history
• Create detailed cost estimates for parts and labor
• Monitor repair progress and keep customers updated
• Review and finalize repair orders and invoices
• Clearly explain repairs and charges to customers

What We're Looking For:

• Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager (required)
• Proven track record of excellent customer satisfaction
• High energy, reliable, and team-oriented
• Long-term career mindset with a desire to grow
• Strong communication and organizational skills
• CDK software experience (a plus)
• GM dealership experience and/or bilingual (Spanish) skills are a plus

Why Work with Us:

• Competitive pay structure
• High-traffic established dealership
• Supportive and professional work environment
• Opportunities for growth and advancement
• Be part of a respected name in the automotive community

Benefits:

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
disability and life insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.