Service Advisor

L0154 BMW of Anchorage; Anchorage (AK); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Lithia Learning Center

Wellness Programs

Job summary

Lithia & Driveway is hiring a customer-focused Service Advisor for L0154 BMW of Anchorage. You will be the primary contact for service customers, delivering an exceptional ownership experience while identifying opportunities for maintenance and repairs.

We seek 1+ years of experience, a willingness to support flexible hours, and comfort with dealership software systems to coordinate repairs, provide status updates, and ensure a smooth service journey from start to finish.

Qualifications

• 1+ years of experience as a Service Advisor or similar role.
• Preferred Service Advisor experience.
• Experience helping customers and creating an exceptional service experience.
• Comfortable with computers and dealership software systems.
• Valid driver's license and acceptable driving record.
• Basic automotive knowledge.

Responsibilities

• Answer incoming calls and greet customers following procedures.
• Build positive customer relationships by identifying concerns and needs.
• Conduct vehicle walk-arounds to evaluate service requirements.
• Communicate service recommendations, costs, and timelines to customers.
• Secure customer approval for services and repairs.
• Prepare repair orders and service documentation using ADP.
• Coordinate repair activities and dispatch to technicians.
• Provide ongoing status updates during the repair process.
• Manage delivery, review completed work, and explain services performed.
• Process payments and ensure a seamless Sales-to-Service experience.

Skills

Customer service

Communication

Computer literacy

Flexibility

Education

High School or equivalent

Tools

ADP system

Job description

Dealership: L0154 BMW of Anchorage BMW of Anchorage Hiring: Service Advisor Pay: $60,000 - $120,000 annually. Commission Earnings Based on Performance and Experience. Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

We are looking for a customer-focused Service Advisor to join our dynamic service team. You will be the primary contact for our service customers, delivering an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you enjoy helping customers, have sales skills, and a desire to grow with an industry-leading organization,

What You'll Do

• Answer incoming calls and greet customers while following established customer contact procedures.
• Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
• Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.
• Communicate service recommendations, costs, timelines, and expected completion dates to customers.
• Secure customer approval for recommended services, multi-point inspections, and any additional repair requests.
• Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
• Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
• Provide ongoing status updates throughout the repair process to ensure customers remain informed and engaged.
• Manage the customer delivery process, including reviewing completed work, explaining services performed, and returning vehicles promptly.
• Process customer payments, ensure a seamless Sales-to-Service experience, and deliver exceptional customer service from initial contact through vehicle pickup.

What You'll Bring

• 1 + years of experience
• We prefer previous Service Advisor experience.
• Experience helping customers and creating an exceptional service experience
• Communicate with customers and service
• A willingness to jump in where needed
• A commitment to following through on promises
• Basic automotive knowledge
• Comfortable using computers, technology, and dealership software systems
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.

With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!