Service Advisor

L0756 Audi Calabasas; Calabasas (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

L0756 Audi Calabasas is seeking a Service Advisor to greet customers, assess service needs, and coordinate with technicians to ensure a premium experience. You will prepare repair orders, explain estimates, and manage the customer journey from intake to handoff.

The role requires at least 2 years of automotive service-advisor experience, strong communication, and familiarity with dealership software. This is a 5‑day week position with rotating days off, offering competitive benefits.

Qualifications

• Minimum 2 years of automotive Service Advisor experience.
• Experience preparing repair orders, reviewing repair recommendations, and obtaining customer authorization.
• Experience communicating with technicians and customers throughout the repair process.

Responsibilities

• Greet customers in person and by phone, identify service needs and provide a professional experience.
• Prepare accurate repair orders using the ADP system and explain estimates.
• Coordinate with technicians on repair needs and keep customers updated throughout the process.
• Complete the customer delivery, including reviewing services and processing payments.

Skills

Service Advisor experience

Customer service

Vehicle walkthroughs

ADP system

Communication

Tools

ADP system

Dealership management system

Job description

Dealership: L0756 Audi Calabasas DCH Audi of Calabasas Hiring: Service Advisor Pay: $64,500.00- $161,800.00 annually Schedule: 5-day work week with 2 rotating days off

Why Join Our Team?

Represent the Audi brand and work with a loyal luxury automotive customer base. Join an experienced service team focused on providing a premium customer experience. Work with knowledgeable technicians and leadership. Build your career with opportunities for continued professional growth. Be part of one of the largest automotive retailers in North America.

What You'll Do

Greet customers in person and by phone, identify their service needs, and provide a professional customer experience. Conduct vehicle walk-arounds, document customer concerns, and prepare accurate repair orders using the ADP system. Explain recommended services, estimated costs, and expected completion times while obtaining customer authorization. Partner with technicians to understand repair needs, dispatch work, and keep customers updated throughout the service process. Complete the customer delivery process, including reviewing completed services, processing payments, and ensuring a smooth vehicle handoff.

What You'll Bring

• Minimum of 2 years of recent automotive Service Advisor experience required.
• Experience preparing repair orders, reviewing repair recommendations, and obtaining customer authorization.
• Experience communicating directly with technicians and customers throughout the repair process.
• Experience using dealership management systems and other service department technology.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The annual California pay range for this position is $64,500.00 - $161,800.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle‑ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!