Assistant Service Manager

L0253 Honolulu Buick GMC Cadillac; Honolulu (HI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

L0253 Honolulu Buick GMC Cadillac in Honolulu, HI is seeking an Assistant Service Manager to lead the service department and improve the customer experience. You will oversee service advisors and technicians, manage daily operations, and drive efficiency while upholding company policies.

Ideal candidates have 2+ years in a dealership service environment, a valid driver's license, and a customer‑focused mindset.

Qualifications

• 2+ years of dealership Service Dept experience.
• Valid driver's license in your state of residence.

Responsibilities

• Lead and develop service staff to optimize customer opportunities and productivity.
• Train Service Advisors daily using role-play and quizzes to ensure knowledge of the service process.
• Ensure technicians have necessary experience to meet customer needs.
• Set performance expectations, monitor progress, coach and mentor staff.
• Resolve customer requests and concerns professionally and promptly.
• Ensure warranty, receivables and service contracts are tracked and compliant.
• Maintain service area cleanliness and OSHA compliance.
• Prepare and review service department reporting and month-end procedures.

Skills

Dealership Service Dept experience

Driver's license

Job description

Dealership: L0253 Honolulu Buick GMC Cadillac Honolulu Buick GMC Cadillac Assistant Service Manager Annual Salary: $

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. At Lithia & Driveway, you'll find: Opportunities for advancement across a national network Leadership development and training through our internal learning programs A culture that recognizes and rewards results The ability to influence store success and shape your team

What You'll Do

Service Staff

• Recruiting, Training and Development Staff department to optimize customer opportunities and productivity.
• Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.
• Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching, and mentoring.

Customer Engagement

• Resolve customer requests, questions, and concerns in a professional, friendly, and prompt manner.
• Inspect repair orders daily for legibility, accuracy, and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
• Read, understand, and take action on MIS to generate maximum revenue and control expenses.
• Inspect and maintain the cleanliness, organization, and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.

Administrative Functions

• Hold daily and monthly staff meetings as required covering key information.
• Serve as liaison between the store and Lithia Home Office Fixed Operations.
• Receive, communicate, and hold staff accountable to policy and procedure requirements and updates.
• Complete service department reporting and month-end procedures on time.
• Other administrative duties as required.

The Service Manager will report to the General Manager.

What You'll Bring

• 2 or more years of dealership Service Dept experience
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

We are a drug-free workplace. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!