Automotive Service Advisor

Frontier Point S; John Day (OR); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Excellent training opportunities

Employee discounts

Job summary

Frontier Point S in John Day, Oregon, is looking for a Sales & Service Advisor to provide exceptional service and ensure customer satisfaction. You will be the primary contact for customers regarding their vehicle needs, recommending services and facilitating a smooth service experience.

The ideal candidate should possess a high school diploma, customer service experience, and automotive knowledge. The role involves communicating with technicians, scheduling services, and educating customers on best practices for vehicle maintenance.

Competitive salary and benefits, including health insurance and paid time off, are offered. Join our team and grow with us!

Qualifications

• High School Diploma or Equivalent required.
• Prior experience in customer service, ideally in automotive.
• Proficiency in using computer systems including POS software.

Responsibilities

• Act as the primary point of contact between customers and service department.
• Schedule tire and mechanical service.
• Educate customers about routine maintenance.

Skills

Customer service skills

Technical knowledge of automotive maintenance

Communication skills

Ability to upsell

Education

High School Diploma or Equivalent

Technical or vocational training in automotive repair

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

Benefits

• Competitive salary


• Employee discounts


• Health insurance

Benefits/Perks

• Paid time off


• Stable working hours


• Excellent Training – with opportunities for training and career advancement


• Medical, Life Insurance, and Accidental Benefits available after 60 days


• Competitive wages


• Simple IRA savings plan with company match


• Starting wage $15-20+ DOE

Job Summary

Are you ready to join the winning team? At Frontier Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Sales & Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Sales-Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Basic Mechanical Knowledge.

Responsibilities

• Perform all duties and skills of a Sales & Service Advisor


• Understand the skills and processes of Service Technician (Retail & Commercial)


• Conduct an in-depth conversation regarding the customer's vehicle to identify apparent tire and mechanical needs.


• Ability to document the customer's concerns and collect relevant information.


• Recommending services based on the vehicle's condition and the customer's concerns.


• Providing clear explanations of recommended tires and/or services, including costs and timeframes.


• Providing customers with accurate cost estimates for proposed tires and/or services.


• Scheduling of tires and mechanical service


• Higher level of communication with service technicians and customers.


• Suggest preventive maintenance services and recommend additional services when appropriate.


• Educating customers about the importance of routine maintenance.


• Ordering necessary Tires and Parts for customers.


• Understanding inventory and ensuring the availability of required tires and parts


• Educating customers on best practices and answering questions.

Qualifications

• High School Diploma or Equivalent


• Technical or vocational training courses in automotive repair, tire technology, or a related field are a plus.


• Willingness to pursue continued training as it pertains to the job description and duties


• Valid driver’s license and acceptable driving record required


• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.


• Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.


• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.


• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.


• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.


• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).


• The ability to upsell services and products based on vehicle condition and customer needs.