Service Adviser Express Lane

The Gossett Group; Memphis (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical, dental, and vision coverage

Paid factory and dealership training

Generous employee discounts

Company Paid Health Insurance

401-K with Company Match

Paid Vacation Time Up To 4 Weeks

Paid Holidays

Job summary

The Gossett Group in Memphis is seeking an energetic Express Lane Service Advisor to join its dynamic service team. In this full-time role, the advisor will welcome guests, perform vehicle assessments, and ensure customer satisfaction throughout their service experience.

Ideal candidates should have at least 1 year of experience in automotive service or fast-paced customer service environments. Competitive compensation, health insurance, 401-K with a company match, and generous vacation time are among the benefits offered.

Qualifications

• Minimum 1+ years of experience in automotive service or customer service.
• Strong focus on teamwork and customer satisfaction.
• General familiarity with the automotive service industry.

Responsibilities

• Welcome Express Lane guests and gather customer data.
• Perform vehicle walk-arounds and recommend maintenance.
• Prepare transparent cost estimates and communicate with staff.
• Provide updates to customers and review invoice details.

Skills

Customer service

Teamwork

Communication

Automotive knowledge

Technical skills

Job description

Overview

Express Lane Service Advisor
Company: Gossett Volkswagen of Germantown
Location: 7420 Winchester Rd, Memphis, TN 38125
Job Type: Full-time
Shift: Day shift (Monday - Saturday, rotating schedule)

About Us

At Gossett Volkswagen of Germantown, our core focus is a total commitment to customer satisfaction. We strive to build mutually respectful, lifelong relationships with our guests. As part of the Gossett Motor Cars family, our high-volume service center provides the quick, reliable maintenance our VW owners expect. We are seeking an energetic, customer-centric Express Lane Service Advisor to join our dynamic service team.

Responsibilities

• Greet & Onboard: Promptly welcome Express Lane guests with a positive attitude, gathering accurate customer and vehicle data.
• Consultative Advising: Perform vehicle walk-arounds and recommend routine maintenance based on vehicle age, mileage, and history.
• Accurate Estimating: Prepare complete, transparent cost estimates for parts and labor before work begins.
• Workflow Coordination: Keep a pulse on the shop's progress, communicating directly with quick-lane technicians and parts staff to minimize customer wait times.
• Guest Communication: Provide proactive phone and in-person updates, ensuring no guest is left wondering about their vehicle status.
• The Hand-Off: Review invoice details clearly with customers, explain all completed work, process payments, and ensure top-tier CSI scores.
• Follow Up: Follow up with clients to ensure benchmarks for Customer Satisfaction scores are maintained during the service visit.

Qualifications

• Experience: Minimum 1+ years of experience in an automotive service or fast-paced customer service environment or similar field.
• Mindset: A high-volume mentality with a strong focus on teamwork and customer service.
• Industry Knowledge: General familiarity with the automotive service industry is required.
• Tech Savvy: Proficient computer skills. Experience with dealer management systems like CDK/ADP is a major plus but not required.
• Requirements: Must possess a valid driver’s license with an acceptable driving record and be willing to submit to standard pre-employment screenings.

Benefits & Perks

• Competitive compensation package with performance-based incentives
• Comprehensive medical, dental, and vision coverage
• Paid factory and dealership training to advance your career
• Generous employee discounts on vehicle purchases, parts, and service
• Supportive work environment with opportunities for upward mobility into Main Shop Advisor roles
• Company Paid Health Insurance
• 401-K with Company Match
• Paid Vacation Time Up To 4 Weeks
• Paid Holidays