Express Lane Service Advisor — Fast, Customer‑Driven Auto Care

The Gossett Group; Memphis (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical, dental, and vision coverage

Paid factory and dealership training

Generous employee discounts

Company Paid Health Insurance

401-K with Company Match

Paid Vacation Time Up To 4 Weeks

Paid Holidays

Job summary

The Gossett Group in Memphis is seeking an energetic Express Lane Service Advisor to join its dynamic service team. In this full-time role, the advisor will welcome guests, perform vehicle assessments, and ensure customer satisfaction throughout their service experience.

Ideal candidates should have at least 1 year of experience in automotive service or fast-paced customer service environments. Competitive compensation, health insurance, 401-K with a company match, and generous vacation time are among the benefits offered.

Qualifications

• Minimum 1+ years of experience in automotive service or customer service.
• Strong focus on teamwork and customer satisfaction.
• General familiarity with the automotive service industry.

Responsibilities

• Welcome Express Lane guests and gather customer data.
• Perform vehicle walk-arounds and recommend maintenance.
• Prepare transparent cost estimates and communicate with staff.
• Provide updates to customers and review invoice details.

Skills

Customer service

Teamwork

Communication

Automotive knowledge

Technical skills

Job description

The Gossett Group in Memphis is seeking an energetic Express Lane Service Advisor to join its dynamic service team. In this full-time role, the advisor will welcome guests, perform vehicle assessments, and ensure customer satisfaction throughout their service experience.

Ideal candidates should have at least 1 year of experience in automotive service or fast-paced customer service environments. Competitive compensation, health insurance, 401-K with a company match, and generous vacation time are among the benefits offered.