Service Administrator: Warranty & Customer Care Pro

Titan Machinery, Inc.; Idaho Falls (ID); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA up to $1200 tax-free annually

Paid Holidays and PTO

401(k) with company matching

Pregnancy-Related Leave

Vision Insurance

Life Insurance

Short-term Disability

Volunteer hours

Performance-based incentives

Team Titan

Job summary

Titan Machinery, Inc. is seeking a Service Administrator in Idaho Falls, ID to manage work orders, warranty claims, and customer interactions.

The role focuses on maintaining service department efficiency and high customer satisfaction through accurate documentation and proactive communication. Ideal candidates have 1+ years of related experience or relevant training, and are proficient in Excel, Word, and Outlook.

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc)
• Proficient in Excel, Word, Outlook; able to learn new systems quickly
• Keen attention to detail, high initiative, ability to work independently
• Exceptional documentation and communication abilities

Responsibilities

• Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Utilize technical support systems, monitor customer machines' warranty status to support proactive maintenance, and help with upkeep of the service department and company assets to ensure efficient store operations

Skills

Experience in related role

Excel

Word

Outlook

Attention to detail

Independent work

Documentation

Communication

Education

Related education/training

Tools

Excel

Job description

Titan Machinery, Inc. is seeking a Service Administrator in Idaho Falls, ID to manage work orders, warranty claims, and customer interactions.

The role focuses on maintaining service department efficiency and high customer satisfaction through accurate documentation and proactive communication. Ideal candidates have 1+ years of related experience or relevant training, and are proficient in Excel, Word, and Outlook.