Service Admin: Customer Care & Warranty Ops

Titan Machinery, Inc; Bismarck (ND); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA up to $1200 tax-free

8 Paid Holidays and PTO

401(k) with company match on first day

Pregnancy-related leave and parentalb

Vision Insurance

Life Insurance

Short-term Disability

Volunteer hours

Performance-based incentives

#TeamTitan

Job summary

Titan Machinery, Inc. is seeking a Service Administrator to manage work orders, warranty claims, and documentation, ensuring accurate records and smooth service operations.

You will greet customers, collect repair details, and coordinate with technicians to schedule maintenance. The ideal candidate is detail-oriented, proficient with Excel/Outlook, and able to work independently in a fast-paced environment.

Qualifications

• 1+ years of related experience or related education/training.
• Proficient with Excel, Word, Outlook; quick to learn new systems.
• Strong attention to detail, initiative, and ability to work independently.
• Excellent documentation and communication skills.

Responsibilities

• Manage work orders, oversee warranty claims, and track warranty status.
• Welcome and assist customers, collect details for repairs, and follow up to ensure satisfaction.
• Support proactive maintenance and upkeep of the service department and assets.

Skills

Attention to detail

Initiative

Independent work

Documentation & communication

Education

1+ years experience or related education

Tools

Excel

Word

Outlook

Job description

Titan Machinery, Inc. is seeking a Service Administrator to manage work orders, warranty claims, and documentation, ensuring accurate records and smooth service operations.

You will greet customers, collect repair details, and coordinate with technicians to schedule maintenance. The ideal candidate is detail-oriented, proficient with Excel/Outlook, and able to work independently in a fast-paced environment.