Service Administrator

Titan Machinery, Inc.; Idaho Falls (ID); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA up to $1200 tax-free annually

Paid Holidays and PTO

401(k) with company matching

Pregnancy-Related Leave

Vision Insurance

Life Insurance

Short-term Disability

Volunteer hours

Performance-based incentives

Team Titan

Job summary

Titan Machinery, Inc. is seeking a Service Administrator in Idaho Falls, ID to manage work orders, warranty claims, and customer interactions.

The role focuses on maintaining service department efficiency and high customer satisfaction through accurate documentation and proactive communication. Ideal candidates have 1+ years of related experience or relevant training, and are proficient in Excel, Word, and Outlook.

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc)
• Proficient in Excel, Word, Outlook; able to learn new systems quickly
• Keen attention to detail, high initiative, ability to work independently
• Exceptional documentation and communication abilities

Responsibilities

• Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Utilize technical support systems, monitor customer machines' warranty status to support proactive maintenance, and help with upkeep of the service department and company assets to ensure efficient store operations

Skills

Experience in related role

Excel

Word

Outlook

Attention to detail

Independent work

Documentation

Communication

Education

Related education/training

Tools

Excel

Job description

Service Administrator

Posting Information

• Location: Idaho Falls, ID
• Position Type: Full-Time
• Wage Range: $20.25 - $29.00/hr
• ID: 2026-10797
• Category: Dealership-Administrative/Clerical
• Posting Location: US-ID-Idaho Falls

Overview

Join the Titan Machinery team as a Service Administrator where you'll play a crucial role in managing documentation, streamlining communication, and maintaining a high standard of customer service in the department.

If you're passionate about business success and thrive in a fast-paced environment where professionalism and excellent customer service work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Operational Efficiency: Utilize technical support systems, monitor customer machines' warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations

Qualifications

• Have 1+ years of related experience OR related education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
• Keen attention to detail, high level of initiative, and the ability to work independently
• Exceptional Documentation and Communication Abilities

Benefits

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Performance-based incentives
• #TeamTitan

Learn more about our benefits here: https://www.titanmachinery.com/titan-careers/careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affromative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.