Service Writer & Admin Coordinator

Arnold Machinery Company; Twin Falls (ID); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Signing bonus

Paid Sick Leave

Paid Vacation

Paid Holidays

100% Company-paid Medical Premium for你

Dental and Vision Plans

401K/Roth with company match

Quarterly and Yearly Bonus Programs

Company Stock for associates with 5+ -

Job summary

Arnold Machinery in Twin Falls, ID is seeking a Service Writer / Admin to coordinate service jobs, verify closures, and assist customers with machinery needs. This role includes documenting services, managing warranties, and scheduling field technicians to meet deadlines.

The ideal candidate has a high school diploma or equivalent, strong Excel/Word skills, and a proactive attitude. Benefits include paid time off and retirement plan options.

Qualifications

• A proactive attitude with a strong work ethic and ambition.
• Exceptional attention to detail, with the ability to problem-solve independently.
• Proficiency in Microsoft Excel and Word, with solid mathematical skills.

Responsibilities

• Service Documentation & Job Closures: Write up, monitor, and review service jobs, ensuring they are properly closed.
• Warranty Management: Determine machine warranty status and communicate accurately with customers regarding warranty coverage.
• Repair Oversight: Ensure repairs are completed within the quoted labor hours.
• Authorization Management: Follow proper authorization procedures for all service jobs.
• Customer Interaction: Communicate with customers to assess service needs, prioritize requests, and determine urgency.
• Field Service Coordination: Schedule and dispatch field service technicians to customer jobs based on priority.
• Warranty Verification: Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed.
• Work Scheduling & Updates: Review daily work schedules with Service Manager and track parts deliveries and job completion deadlines.
• Timecard Management: Process timecards for technicians and maintain detailed service reports.
• Invoice Review: Compare final invoices to service proposals to ensure customer satisfaction.
• Administrative Support: Assist with general administration within the Service Department.

Skills

Attention to detail

Problem solving

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Arnold Machinery in Twin Falls, ID is seeking a Service Writer / Admin to coordinate service jobs, verify closures, and assist customers with machinery needs. This role includes documenting services, managing warranties, and scheduling field technicians to meet deadlines.

The ideal candidate has a high school diploma or equivalent, strong Excel/Word skills, and a proactive attitude. Benefits include paid time off and retirement plan options.