Service Admin & Customer Care Coordinator

Western States Equipment Company; Meridian, Northern (ID, KY); Hybrid; USD 42,000 - 50,000; Full time

Job summary

Western States Equipment Company in Meridian, Idaho seeks a Service Administrative Assistant for Worksite Solutions to act as the primary liaison between technicians, customers, and internal teams, ensuring smooth communication and efficient service workflows.

The role requires at least two years of office experience, a high school diploma or GED, and strong English communication, with the ability to manage multiple tasks, generate reports, and coordinate service calls and invoicing.

Qualifications

• Proficient in Microsoft Office products and ability to learn new systems.
• Strong customer service orientation with excellent communication and relationship skills.
• Ability to manage multiple tasks and maintain accuracy and schedule adherence.

Responsibilities

• Serve as point of contact between Technology Support Manager, Field Service Supervisor, Technicians, and clients to streamline communication.
• Greet clients, handle inbound calls, and respond to requests promptly.
• Manage service calls from inquiry to invoice and assist with invoicing and payments.

Skills

Microsoft Office

Customer service

Verbal communication

Detail-oriented

Education

High school diploma or GED

Tools

Monday.com

Job description

Western States Equipment Company in Meridian, Idaho seeks a Service Administrative Assistant for Worksite Solutions to act as the primary liaison between technicians, customers, and internal teams, ensuring smooth communication and efficient service workflows.

The role requires at least two years of office experience, a high school diploma or GED, and strong English communication, with the ability to manage multiple tasks, generate reports, and coordinate service calls and invoicing.