Service Administrator - Scheduling & Customer Care (Flexible Hours)

L0023 Lithia Ford of Fresno; Fresno (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Ford of Fresno is seeking a Service Administrator to support dealership operations and customer demand. The role involves greeting customers, scheduling service appointments, handling payments, and performing clerical tasks in a fast-paced environment.

Open availability is required, including evenings, weekends and holidays. This position offers competitive pay and comprehensive benefits within a growing dealership network.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, cashier, clerical, receptionist, or automotive dealership preferred.
• Comfortable handling cash and processing payments.
• Basic data-entry skills.
• Professional, respectful customer service is essential.

Responsibilities

• Greet customers and provide professional customer service.
• Answer and direct incoming phone calls promptly.
• Schedule and confirm service appointments.
• Communicate with customers regarding service visits, payments, and general inquiries.
• Process customer payments and operate the cashier/POS system.
• Prepare and maintain receipts, invoices, and other service-related documentation.
• Perform daily clerical responsibilities, including filing, data entry, scanning, copying, and record keeping.
• Maintain accurate customer and service records.
• Assist Service Advisors and management with administrative tasks.
• Handle cash, credit card, and other payment transactions while maintaining accuracy.

Skills

Customer service

Cash handling

Data entry

Clerical work

Receptionist experience

POS system

Education

High school diploma

Tools

POS system

Job description

Lithia Ford of Fresno is seeking a Service Administrator to support dealership operations and customer demand. The role involves greeting customers, scheduling service appointments, handling payments, and performing clerical tasks in a fast-paced environment.

Open availability is required, including evenings, weekends and holidays. This position offers competitive pay and comprehensive benefits within a growing dealership network.