Service Advisor - Flexible Hours & Customer Impact

Lithia & Driveway; Clovis (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Life Insurance

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Nissan of Clovis is seeking a Service Advisor to greet customers, document concerns, and translate them into repair orders. You’ll communicate recommended services, provide status updates, and coordinate with technicians to ensure quality work and satisfaction.

We value 2+ years of experience, automotive knowledge, and a proactive approach to customer service. This on-site role offers a comprehensive benefits package and opportunities within the Lithia & Driveway network.

Qualifications

• 2+ years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and satisfaction.

Skills

Service Advisor experience

Automotive systems knowledge

Customer service goals

Education

High School diploma or equivalent

Job description

Lithia Nissan of Clovis is seeking a Service Advisor to greet customers, document concerns, and translate them into repair orders. You’ll communicate recommended services, provide status updates, and coordinate with technicians to ensure quality work and satisfaction.

We value 2+ years of experience, automotive knowledge, and a proactive approach to customer service. This on-site role offers a comprehensive benefits package and opportunities within the Lithia & Driveway network.