Service Advisor — Customer-Driven & Growth-Focused

L0023 Lithia Ford of Fresno; Fresno (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Ford of Fresno is seeking a Service Advisor to greet customers, document concerns, and translate them into repair orders. You will communicate recommended services, provide status updates, and coordinate with technicians to ensure timely, high-quality work.

The role requires 2+ years of Service Advisor experience, knowledge of automotive systems, and a track record in meeting sales and customer-satisfaction goals, with a valid driver’s license and flexible availability including evenings

Qualifications

• 2+ years of Service Advisor experience required.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone and by email.
• Follow up with customers to support the service process.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

Skills

2+ years of Service Advisor experience

Automotive knowledge

Sales & customer-satisfaction goals

Prompt customer communication

Follow-up with customers

Valid driver's license

Job description

Lithia Ford of Fresno is seeking a Service Advisor to greet customers, document concerns, and translate them into repair orders. You will communicate recommended services, provide status updates, and coordinate with technicians to ensure timely, high-quality work.

The role requires 2+ years of Service Advisor experience, knowledge of automotive systems, and a track record in meeting sales and customer-satisfaction goals, with a valid driver’s license and flexible availability including evenings