Service Administrator

Lithia & Driveway; Fresno (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Lithia Ford of Fresno is seeking a Service Administrator to greet customers, provide professional service, and support the service department operations.

You will schedule appointments, process payments, maintain receipts and records, and assist managers with administrative tasks. Open availability including evenings and weekends is required.

Qualifications

• Greet customers and provide professional customer service.
• Handle cash, credit card and other payments accurately.
• Perform clerical tasks and data entry for service records.

Responsibilities

• Greet customers and provide professional customer service.
• Answer and direct incoming phone calls promptly.
• Schedule and confirm service appointments.
• Process customer payments and operate the cashier/POS system.
• Prepare and maintain receipts, invoices, and service documentation.
• Maintain accurate customer and service records.
• Assist service advisors and management with administrative tasks.

Skills

Customer service

Cashier experience

Clerical work

Receptionist experience

Automotive dealership experience

Education

High school diploma or equivalent

Tools

POS system

Job description

Dealership:L0023 Lithia Ford of FresnoLithia Ford of FresnoHiring: Service AdministratorPay: $16.90 - $20.00 HourlySchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?Make a difference for customers — Be one of the first points of contact and help create a smooth, welcoming service experience.Variety in the workday — You will combine phone calls, cashier responsibilities, clerical work, scheduling, customer service, and administrative tasks.Build automotive industry experience — Gain valuable experience in dealership operations and the service department.Opportunity to grow — Experience in dealership administration can provide a foundation for developing into other administrative, service, or dealership roles.What You'll DoGreet customers and provide professional customer service.Answer and direct incoming phone calls promptly.Schedule and confirm service appointments.Communicate with customers regarding service visits, payments, and general inquiries.Process customer payments and operate the cashier/POS system.Prepare and maintain receipts, invoices, and other service-related documentation.Perform daily clerical responsibilities, including filing, data entry, scanning, copying, and record keeping.Maintain accurate customer and service records.Assist Service Advisors and management with administrative tasks.Handle cash, credit card, and other payment transactions while maintaining accuracy.What You'll BringPrevious customer service, cashier, clerical, receptionist, or automotive dealership experience is favorable.Comfortable handling cash and processing payments.Basic data-entry skills.Manage assigned work and ask for additional work when available.Provide a professional, respectful experience for every customer.Collaborate well with customers, coworkers, and management.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Hourly Pay Range for this position is $16.90 - $20.00.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.