Service Administrator: Scheduling & Customer Care

Howdy Honda; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Howdy Honda in Austin, TX is seeking a Service Administrator to support the Service Department with customer communications, scheduling, and administrative tasks.

You will coordinate with Service Advisors and other departments, process invoices, maintain records, and help keep the service bay running smoothly.

This is an on-site hourly role with competitive benefits and strong growth opportunities within our service team.

Qualifications

• High School diploma or equivalent; 18+ years old.
• Excellent communication and organizational skills are required.
• Ability to manage customer communications and scheduling.
• Experience handling phone inquiries and directing them appropriately.

Responsibilities

• Serve as central point of communication between customers, Service Advisors, management and other departments.
• Schedule and confirm service appointments.
• Answer incoming calls and direct inquiries.
• Provide administrative support to the Service Manager and Service Advisors.
• Maintain accurate customer, vehicle and repair order information.
• Process invoices, purchase orders and other administrative paperwork.
• Coordinate with Parts, Sales, Warranty and Accounting as needed.
• Escalate customer concerns when appropriate.

Skills

Customer communication

Scheduling

Administrative support

Phone handling

Education

High School diploma or equivalent

Job description

Howdy Honda in Austin, TX is seeking a Service Administrator to support the Service Department with customer communications, scheduling, and administrative tasks.

You will coordinate with Service Advisors and other departments, process invoices, maintain records, and help keep the service bay running smoothly.

This is an on-site hourly role with competitive benefits and strong growth opportunities within our service team.