Service Admin

L0353 Howdy Honda; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway in Austin, TX is seeking a Service Administrator to support the Service Department by coordinating communications between customers, service advisors, management and other dealership teams.

You will schedule appointments, answer calls, prepare invoices and maintain customer, vehicle and repair order records to keep the service flow efficient and professional, and assist with departmental reports.

Qualifications

• High School diploma or equivalent, 18 years or older.
• Drug free workplace.
• EOE statement.

Responsibilities

• Answer incoming service calls and overflow calls.
• Schedule and confirm service appointments.
• Assist customers with service inquiries and direct calls.
• Maintain accurate customer, vehicle and repair order records.
• Process invoices and purchase orders.
• Coordinate with Parts, Sales, Warranty and Accounting.

Skills

Communication skills

Appointment scheduling

Administrative support

Customer service

Education

High School diploma or equivalent

Job description

Dealership: L0353 Howdy Honda HOWDY HONDA Position Title: Service Administrator Department: Service Reports To: Service Manager Pay: This is an hourly position and based on experience level Location: On-site in Austin, Tx.

What You will do:

The Service Administrator provides administrative and operational support to the Service Department by serving as a central point of communication between customers, Service Advisors, management, and other dealership departments. This role helps improve department efficiency by managing customer communications, scheduling appointments, answering incoming calls, and completing administrative functions that allow Service Advisors to focus on serving customers. Support the Service Department by ensuring customers receive prompt, professional service, appointments are scheduled efficiently, incoming calls are answered in a timely manner, and Service Advisors are free to focus on customer interactions and repair recommendations.

What a typical day can look like:

Answer incoming service department calls, including advisor overflow calls. Schedule and confirm service appointments. Assist customers with general service inquiries and direct calls appropriately. Provide administrative support to the Service Manager, Service Advisors, and technicians. Maintain accurate customer, vehicle, and repair order information. Prepare and maintain department records, reports, and documentation. Process invoices, purchase orders, and other administrative paperwork. Coordinate with Parts, Sales, Warranty, and Accounting departments as needed. Assist with customer concerns and elevate issues when appropriate. Maintain an organized and professional office environment. Perform other duties as assigned to support the Service Department.

What we Offer:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!