Service Admin

Howdy Honda; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Howdy Honda in Austin, TX is seeking a Service Administrator to support the Service Department with customer communications, scheduling, and administrative tasks.

You will coordinate with Service Advisors and other departments, process invoices, maintain records, and help keep the service bay running smoothly.

This is an on-site hourly role with competitive benefits and strong growth opportunities within our service team.

Qualifications

• High School diploma or equivalent; 18+ years old.
• Excellent communication and organizational skills are required.
• Ability to manage customer communications and scheduling.
• Experience handling phone inquiries and directing them appropriately.

Responsibilities

• Serve as central point of communication between customers, Service Advisors, management and other departments.
• Schedule and confirm service appointments.
• Answer incoming calls and direct inquiries.
• Provide administrative support to the Service Manager and Service Advisors.
• Maintain accurate customer, vehicle and repair order information.
• Process invoices, purchase orders and other administrative paperwork.
• Coordinate with Parts, Sales, Warranty and Accounting as needed.
• Escalate customer concerns when appropriate.

Skills

Customer communication

Scheduling

Administrative support

Phone handling

Education

High School diploma or equivalent

Job description

Dealership:L0353 Howdy HondaHOWDY HONDAPosition Title: Service AdministratorDepartment: ServiceReports To: Service ManagerPay: This is an hourly position and based on experience levelLocation: On-site in Austin, Tx.What You will do:The Service Administrator provides administrative and operational support to the Service Department by serving as a central point of communication between customers, Service Advisors, management, and other dealership departments.This role helps improve department efficiency by managing customer communications, scheduling appointments, answering incoming calls, and completing administrative functions that allow Service Advisors to focus on serving customers.Support the Service Department by ensuring customers receive prompt, professional service, appointments are scheduled efficiently, incoming calls are answered in a timely manner, and Service Advisors are free to focus on customer interactions and repair recommendations.What a typical day can look like:Answer incoming service department calls, including advisor overflow calls.Schedule and confirm service appointments.Assist customers with general service inquiries and direct calls appropriately.Provide administrative support to the Service Manager, Service Advisors, and technicians.Maintain accurate customer, vehicle, and repair order information.Prepare and maintain department records, reports, and documentation.Process invoices, purchase orders, and other administrative paperwork.Coordinate with Parts, Sales, Warranty, and Accounting departments as needed.Assist with customer concerns and escalate issues when appropriate.Maintain an organized and professional office environment.Perform other duties as assigned to support the Service Department.What we Offer:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.