Service Administrator & Dispatch Coordinator

ALTG; Lakeville (MA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Training

Benefits package

401(k) with match

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group's Lakeville, MA branch is seeking a full-time Service Administrator to support opening and closing work orders, scheduling transportation, answering phones, researching billing questions, and assisting dispatch and payroll for service technicians.

The position requires customer service experience, strong computer skills with Word, Excel and Outlook, and solid communication and time-management abilities.

Qualifications

• Customer service experience is highly preferred.
• Strong computer skills with Word, Excel and Outlook.
• Excellent verbal and written communication skills.
• Excellent time management and ability to communicate at all levels.
• Basic reading of safety rules and manuals; routine reporting.
• Basic math and problem-solving abilities.

Responsibilities

• Open and close work orders for all customers.
• Schedule transportation for equipment to branches or customers.
• Answer phones and provide customer service.
• Research billing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross-train with other admin staff for backup.
• Other office and service duties as assigned.

Skills

Customer service

MS Word

MS Excel

MS Outlook

ERP experience

Verbal communication

Written communication

Time management

Data entry

Basic math

Problem solving

Tools

ERP systems

Job description

Alta Equipment Group's Lakeville, MA branch is seeking a full-time Service Administrator to support opening and closing work orders, scheduling transportation, answering phones, researching billing questions, and assisting dispatch and payroll for service technicians.

The position requires customer service experience, strong computer skills with Word, Excel and Outlook, and solid communication and time-management abilities.