Service & Dispatch Coordinator

Alta Equipment Company; Lakeville (MA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Training

Outstanding benefits package

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group in Lakeville, MA is seeking a Service Administrator to join our growing Material Handling division. This full-time role focuses on opening and closing work orders, coordinating transportation, and delivering excellent customer service.

Ideal candidates have strong computer skills (Word, Excel, Outlook), basic ERP experience, and solid communication. We offer training, comprehensive benefits, 401(k) with match, paid time off, and a company laptop to support your success.

Qualifications

• Customer service experience is highly preferred.
• Strong computer skills with Word, Excel and Outlook; ERP experience is a plus.
• Excellent verbal and written communication.
• Strong time management and ability to communicate with all levels.
• Reading and interpreting safety rules, procedures and manuals.
• Basic arithmetic with money, units and measures.
• Basic reasoning to follow written or oral instructions.

Responsibilities

• Opening and closing work orders for all types of customers.
• Scheduling transportation for equipment movements to a branch or customer.
• Answering the phone and providing customer service.
• Research billing and invoicing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross train with other admin staff to provide back-up in all positions.
• Additional office and service duties as assigned by Management.

Skills

Customer service

MS Word

MS Excel

Outlook

ERP experience

Communication

Time management

Reading/writing

Basic math

Tools

ERP system

Job description

Alta Equipment Group in Lakeville, MA is seeking a Service Administrator to join our growing Material Handling division. This full-time role focuses on opening and closing work orders, coordinating transportation, and delivering excellent customer service.

Ideal candidates have strong computer skills (Word, Excel, Outlook), basic ERP experience, and solid communication. We offer training, comprehensive benefits, 401(k) with match, paid time off, and a company laptop to support your success.