Service Operations Administrator

Alta Equipment Company; Middleborough (MA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Training

Tuition assistance

Employee stock purchase plan

Medical/Dental/Vision insurance

401(k) with match

Competitive wages

Paid time off

10 paid holidays

Day shift

Job summary

Alta Equipment Group seeks a Service Administrator for the Middleboro, MA site. You will manage the work order process, support the service manager, and coordinate with customers and technicians to keep warranty work on track.

The role requires strong billing experience, solid computer skills (Word/Excel/Outlook/ERP), and clear communication. A regular M-F day shift with a robust benefits package is offered.

Qualifications

• Previous billing and customer service experience is highly preferred.
• Excellent verbal and written communication skills.
• Strong time management skills and ability to communicate with all levels of coworkers and customers.
• Language Skills - Intermediate: read/interpret safety rules and maintenance instructions; write routine reports.
• Mathematical Skills - Basic: arithmetic with money, measurements, units.
• Reasoning Ability - Basic: follow instructions and solve routine problems.

Responsibilities

• Register warranty into vendor systems.
• Map the warranty process for each OEM and warranty vendor.
• Provide support to the service manager.
• Communicate with Warranty manager and external stakeholders to ensure warranty claims are on track.
• Obtain PO numbers from customers when required by protocol.
• Work closely with Technicians and Service department daily.
• Input technician job repair write-ups and update daily for all jobs.
• Prepare all work orders for review and close by the service manager.
• Close work orders when the job is completed.
• Manage all time entries and payroll for shop and field technicians; payroll must be approved by the service manager.
• Periodically call customers to provide updates or obtain additional information.
• Follow up with inter-company departments on open issues.
• Incorporate Alta's Guiding Principles into daily activities.
• Perform other duties as assigned.

Skills

Billing & customer service

Communication skills

Time management

Reading/writing English

Math basics

Problem solving

Tools

Microsoft Word

Excel

Outlook

ERP system

Job description

Alta Equipment Group seeks a Service Administrator for the Middleboro, MA site. You will manage the work order process, support the service manager, and coordinate with customers and technicians to keep warranty work on track.

The role requires strong billing experience, solid computer skills (Word/Excel/Outlook/ERP), and clear communication. A regular M-F day shift with a robust benefits package is offered.