Service Administrator

Alta Equipment Company; Middleborough (MA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Training

Tuition assistance

Employee stock purchase plan

Medical/Dental/Vision insurance

401(k) with match

Competitive wages

Paid time off

10 paid holidays

Day shift

Job summary

Alta Equipment Group seeks a Service Administrator for the Middleboro, MA site. You will manage the work order process, support the service manager, and coordinate with customers and technicians to keep warranty work on track.

The role requires strong billing experience, solid computer skills (Word/Excel/Outlook/ERP), and clear communication. A regular M-F day shift with a robust benefits package is offered.

Qualifications

• Previous billing and customer service experience is highly preferred.
• Excellent verbal and written communication skills.
• Strong time management skills and ability to communicate with all levels of coworkers and customers.
• Language Skills - Intermediate: read/interpret safety rules and maintenance instructions; write routine reports.
• Mathematical Skills - Basic: arithmetic with money, measurements, units.
• Reasoning Ability - Basic: follow instructions and solve routine problems.

Responsibilities

• Register warranty into vendor systems.
• Map the warranty process for each OEM and warranty vendor.
• Provide support to the service manager.
• Communicate with Warranty manager and external stakeholders to ensure warranty claims are on track.
• Obtain PO numbers from customers when required by protocol.
• Work closely with Technicians and Service department daily.
• Input technician job repair write-ups and update daily for all jobs.
• Prepare all work orders for review and close by the service manager.
• Close work orders when the job is completed.
• Manage all time entries and payroll for shop and field technicians; payroll must be approved by the service manager.
• Periodically call customers to provide updates or obtain additional information.
• Follow up with inter-company departments on open issues.
• Incorporate Alta's Guiding Principles into daily activities.
• Perform other duties as assigned.

Skills

Billing & customer service

Communication skills

Time management

Reading/writing English

Math basics

Problem solving

Tools

Microsoft Word

Excel

Outlook

ERP system

Job description

Come work for the largest equipment dealer in North America! If you are a hardworking individual who thrives in a fast-paced environment, consider joining our award-winning team.

We provide employees with tools and resources to be successful:

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays
• Work schedule: M-F, day shift

Compensation Range: $20.00 to $30.00 per hour. This range is for base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.

Responsibilities

Our Construction Equipment Group is seeking a full-time Service Administrator to support our Middleboro, MA location. This position will ensure the work order process is managed and completed in an efficient and accurate manner. The goals are to assist the service manager throughout the work day and take care of customer and technician needs. The primary responsibilities include, but are not limited to:

• Register warranty into vendor systems
• Map the warranty process for each OEM and warranty vendor
• Provide support to the service manager
• Communicate with the Warranty manager and external stakeholders to ensure warranty claims are on track
• Obtain purchase order (PO) number from the customer if the customer’s protocol is to provide POs
• Work closely with Technicians and Service department daily
• Input technician job repair write-ups located in our business system; update daily for all jobs in progress or completed
• Prepare all work orders ready to close for the service manager to review once the job is completed
• Close work orders when the job is completed
• Manage all time entries and payroll for shop and field technicians; payroll must be approved by the service manager prior to submission
• Periodically call customers to provide updates or obtain additional information
• Follow up with other inter-company departments on open issues
• Incorporate Alta's Guiding Principles into daily activities
• Perform other duties as assigned
• Maintain consistent, regular, and reliable attendance and be ready for work at the designated start time

Qualifications

• Previous billing and customer service experience is highly preferred
• Strong computer skills with working knowledge of Microsoft Word, Excel and Outlook; ERP experience is a plus
• Excellent verbal and written communication skills
• Strong time management skills and ability to communicate with all levels of coworkers and customers
• Language Skills - Intermediate: ability to read and interpret safety rules and maintenance instructions; ability to write routine reports and speak effectively before groups
• Mathematical Skills - Basic: ability to perform arithmetic with money, measurements and units
• Reasoning Ability - Basic: ability to follow instructions and solve routine problems

About Alta

Culture is Job #1. Alta Equipment Group prides itself on Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we welcome you. Alta Equipment Group believes in mutual respect and is committed to diversity while inspiring employees to reach their potential. We were voted a Top Work Place USA, with teams across North America committed to excellence.

To apply, please follow the link to our careers page. Alta Equipment Group is an Equal Opportunity Employer. We do not discriminate on age, race, religion, color, sex, national origin, disability or other protected classifications. If you believe the Company has violated its equal employment opportunity policy, please contact [e-mail].