Service Administrator - Equipment Dispatch & Billing

Alta Equipment Company; Buffalo (NY); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Training

Outstanding benefits package

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group, the largest equipment dealer in North America, is hiring a full-time Service Administrator at our Buffalo, NY branch. You will open and close work orders, schedule transportation, answer calls, and assist with dispatch and payroll.

We offer training, outstanding benefits, a 401(k) with match, company laptop, PTO, and 10 paid holidays. If you thrive in a fast-paced environment and value teamwork, Alta is the place to grow.

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language skills: reading, interpreting safety rules, procedures; ability to write routine reports.
• Basic math: operations with dollars, weights, volumes.
• Basic reasoning: follow simple instructions and solve common problems.

Responsibilities

• Opening and closing work orders for all types of customers.
• Scheduling transportation for equipment movement to a branch and/or customer.
• Answering the phone and providing customer service.
• Research billing and invoicing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross train with other admin staff to provide back-up in all positions.
• Other office and service duties as assigned by Management.

Skills

Customer service

Computer skills

Verbal & written communication

Time management

Language skills

Math skills

Reasoning ability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP system

Job description

Alta Equipment Group, the largest equipment dealer in North America, is hiring a full-time Service Administrator at our Buffalo, NY branch. You will open and close work orders, schedule transportation, answer calls, and assist with dispatch and payroll.

We offer training, outstanding benefits, a 401(k) with match, company laptop, PTO, and 10 paid holidays. If you thrive in a fast-paced environment and value teamwork, Alta is the place to grow.