Service Administrator & Warranty Liaison

Alta Equipment Group; Middleborough (MA); On-site; USD 41,600 - 62,400; Full time

Benefits offered by this job

Training

Tuition assistance

Employee stock purchase plan

Medical/Dental/Vision

401(k) with match

Competitive wages

Paid time off

Paid holidays

Job summary

Alta Equipment Group is seeking a full-time Service Administrator for our Middleboro, MA location to support the service team with warranty processing, parts coordination, and job documentation.

This role requires strong computer skills, billing experience, and the ability to communicate with customers and technicians. We offer competitive wages, comprehensive benefits, and opportunities for growth within the Construction Equipment Group.

Qualifications

• Experience with billing and customer service pref.
• Proficient in MS Word, Excel, Outlook.
• ERP experience is a plus.
• Strong communication and time management skills.
• Ability to read and interpret routine documents and write reports.
• Basic math skills including handling money and measurements.

Responsibilities

• Register warranty into vendor systems.
• Map the warranty process for each OEM and warranty vendor.
• Provide support to the service manager.
• Communicate with warranty manager and external stakeholders to ensure warranty claims are on track.
• Obtain purchase order (PO) numbers as needed.
• Work closely with technicians and service department daily.
• Input technician job repair write-ups in the system.
• Prepare work orders ready for close and review.
• Close work orders when jobs are completed.
• Manage time entries and payroll for shop and field technicians.
• Periodically call customers for updates or info.
• Follow up with inter‑company departments on open issues.
• Incorporate Alta's guiding principles into daily activities.
• Perform other duties as assigned.
• Maintain reliable attendance.

Skills

Billing experience

Customer service

Communication skills

Time management

Reading comprehension

Numerical ability

Tools

Microsoft Word

Microsoft Excel

Outlook

ERP system

Job description

Alta Equipment Group is seeking a full-time Service Administrator for our Middleboro, MA location to support the service team with warranty processing, parts coordination, and job documentation.

This role requires strong computer skills, billing experience, and the ability to communicate with customers and technicians. We offer competitive wages, comprehensive benefits, and opportunities for growth within the Construction Equipment Group.