Service Admin & Customer Experience Coordinator

Bish's Group; Longview (TX); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Benefits package

401K matching

Life insurance

Gym membership reimbursement

Advancement opportunities

RV Borrowing Program

Insurance guidance

Team culture

Job summary

Bish’s RV Longview is seeking a detail-oriented Service Admin to support service and sales teams with exceptional customer service, accurate data entry, and efficient documentation management.

You will coordinate vehicle deliveries, input technician notes, and maintain organized records using DealerTrack, eVision, Excel, and Teams. A professional, team-oriented approach and Saturday availability are required.

Qualifications

• Excellent verbal and written communication skills.
• Confidence in using multiple phone lines.
• Ability to work independently and within a team.
• Strong computer and data entry skills.
• Adaptability in a fast-paced environment.
• Professional, neat appearance and positive attitude.
• Must be available to work Saturdays.
• Ability to pass a background and drug test.
• Demonstrate alignment with the Company’s vision, mission, and core values in all interactions.

Responsibilities

• Deliver outstanding customer service through phone and in-person updates.
• Translate and input technician notes into our Service database.
• Organize physical files and upload photos and documents to our system.
• Collect, review, and organize required documents for each transaction.
• Operate multi-line phones and manage incoming and outgoing calls professionally.
• Use systems like DealerTrack, eVision, and Excel/Teams to manage documentation.

Skills

Verbal communication

Written communication

Phone handling

Teamwork

Data entry

Adaptability

Professionalism

Weekend availability

Background check

Values alignment

Tools

DealerTrack

eVision

Excel

Teams

Job description

Bish’s RV Longview is seeking a detail-oriented Service Admin to support service and sales teams with exceptional customer service, accurate data entry, and efficient documentation management.

You will coordinate vehicle deliveries, input technician notes, and maintain organized records using DealerTrack, eVision, Excel, and Teams. A professional, team-oriented approach and Saturday availability are required.