Service Admin Coordinator — Client Support & Dispatch

ARK Systems; Columbia (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Tuition Reimbursement

Referral Program

Life Insurance

Paid Vacation and Sick Leave

9 Paid Holidays

Job summary

ARK Systems is seeking a Service Administrative Assistant to join our security systems and design team in Maryland. The role focuses on handling service calls, assisting with proposals, and coordinating with service dispatch and vendors.

The ideal candidate will have an Associate’s degree or equivalent experience and at least 3 years in a fast-paced office setting, with strong communication skills and precision in documentation.

Qualifications

• Associate's degree or equivalent is required.
• Minimum of 3 years related experience in an administrative capacity.
• Knowledge of office procedures and standard equipment is required.
• Strong verbal and written communication skills are necessary.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Receives and processes service calls and proposals from customers.
• Assist in reviewing certification reports for noted deficiencies.
• Research pricing, prepare proposals, and obtain customer approvals.
• Schedule with service dispatch for technicians to complete work.
• Coordinate with third-party vendors for pricing and technical assistance.
• Address customer concerns and resolve issues in the best interest of the customer and company.
• Process material requisitions and open/close work orders.
• Assist with communications with field staff and service invoicing.
• Provide administrative customer support across tasks and levels.

Skills

Attention to detail

Communication skills

High-volume environment

Education

Associate's degree or equivalent

Job description

ARK Systems is seeking a Service Administrative Assistant to join our security systems and design team in Maryland. The role focuses on handling service calls, assisting with proposals, and coordinating with service dispatch and vendors.

The ideal candidate will have an Associate’s degree or equivalent experience and at least 3 years in a fast-paced office setting, with strong communication skills and precision in documentation.