Service Coordination & Dispatch Specialist

Acumen Technology; Nashville (TN); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Mileage reimbursement

Hybrid schedule

Fun working environment

Job summary

Acumen Technology seeks a highly organized Service Coordinator to support daily coordination and dispatch of service activities in Nashville, TN. You will document, prioritize, assign, schedule, and follow through on requests, ensuring a professional client experience.

The role emphasizes effective communication, managing multiple priorities, and maintaining accurate service tickets across a fast-paced environment. A strong focus on customer service and ownership is essential.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Ability to prioritize multiple requests in a fast-paced environment.
• Strong customer-service mindset with a professional and courteous approach.
• Ability to work independently and follow tasks through to completion.
• Strong sense of urgency and ownership.
• Ability to accurately document information and maintain organized records.
• Comfortable coordinating multiple people, schedules, priorities, and service requests simultaneously.

Responsibilities

• Coordinate service desk resources to maximize efficiency and technician utilization.
• Answer incoming service calls and dispatch support requests.
• Monitor incoming requests through email and the ticketing system.
• Ensure tickets are created accurately with the correct contact, type, subtype, priority, assigned resource, and other required information.
• Monitor technician schedules and coordinate ticket assignments.
• Review open tickets for accurate status, priority, documentation, and notes.
• Coordinate ticket escalations and reassignments when necessary.
• Follow up on service requests through resolution.
• Monitor ticket queues, including Needs Dispatch, Ready to Work, Customer Responded, Final Follow-Up, and stale tickets.

Skills

Excellent communication

Organizational skills

Attention to detail

Prioritization

Customer-service mindset

Independent worker

Ownership

Documentation

Multi-tasking

Job description

Acumen Technology seeks a highly organized Service Coordinator to support daily coordination and dispatch of service activities in Nashville, TN. You will document, prioritize, assign, schedule, and follow through on requests, ensuring a professional client experience.

The role emphasizes effective communication, managing multiple priorities, and maintaining accurate service tickets across a fast-paced environment. A strong focus on customer service and ownership is essential.