Service Administrative Assistant

ARK Systems; Columbia (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Tuition Reimbursement

Referral Program

Life Insurance

Paid Vacation and Sick Leave

9 Paid Holidays

Job summary

ARK Systems is seeking a Service Administrative Assistant to join our security systems and design team in Maryland. The role focuses on handling service calls, assisting with proposals, and coordinating with service dispatch and vendors.

The ideal candidate will have an Associate’s degree or equivalent experience and at least 3 years in a fast-paced office setting, with strong communication skills and precision in documentation.

Qualifications

• Associate's degree or equivalent is required.
• Minimum of 3 years related experience in an administrative capacity.
• Knowledge of office procedures and standard equipment is required.
• Strong verbal and written communication skills are necessary.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Receives and processes service calls and proposals from customers.
• Assist in reviewing certification reports for noted deficiencies.
• Research pricing, prepare proposals, and obtain customer approvals.
• Schedule with service dispatch for technicians to complete work.
• Coordinate with third-party vendors for pricing and technical assistance.
• Address customer concerns and resolve issues in the best interest of the customer and company.
• Process material requisitions and open/close work orders.
• Assist with communications with field staff and service invoicing.
• Provide administrative customer support across tasks and levels.

Skills

Attention to detail

Communication skills

High-volume environment

Education

Associate's degree or equivalent

Job description

ARK Systems

At ARK Systems, we pride ourselves on delivering exceptional service and creating a positive experience for our clients. We are an established Security Systems and Design company seeking a motivated and organized Service Administrative Assistant to join our team. If you are a detailed-oriented professional with a passion for providing outstanding administrative support, we want to hear from you.

What you bring:

• Attention to detail in drafting, typing and proofing materials, establishing priorities, and meeting deadlines.
• A positive and respectful attitude and maintain good working relationships with management staff and employees.
• Analytical ability in order to gather and summarize data, find solutions to various administrative problems and prioritize work
• Must have knowledge of office administrative procedures and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
• Good oral/written communication skills are necessary.
• Must be able to work in a high volume/fast-paced environment and handle multiple tasks.

What we offer:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Tuition Reimbursement
• Referral Program
• Life Insurance
• Paid Vacation and Sick Leave
• 9 Paid Holidays

Duties/Responsibilities:

• Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.
• Assists in review certification reports for noted deficiencies found during routine testing
• Research pricing, prepare proposals, and obtain customer approval as required
• Schedule/ coordinate with service dispatch for technician to complete approved work
• Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.
• Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company or send it to management for resolution.
• Process material requisitions for service related work
• Open and closes work orders, update customer notes, etc.
• Assist with communications with field staff as needed
• Assist with Service invoicing
• Customer support and satisfaction liaison
• Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.
• All other duties as assigned

Education and Experience:

• Associate's degree or equivalent experience and knowledge is required.
• Minimum of 3 years experience
• Must have knowledge of office administrative procedures and knowledge of operation of standard office equipment, at a level generally acquired through 3+ years related experience.
• Good oral/written communication skills are necessary.
• Must be able to work in a high volume/fast paced environment and handle multiple tasks.
• Should be comfortable answering a phone and making calls for possible entirety of shift.

Physical Requirements:

• Must be able to lift up to 20 pounds at times.

ARK Systems is an Equal Opportunity Employer