Service Adivsor **No Weekends**

Parks-Chevrolet-Kernersville; Kernersville (NC); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Parks-Chevrolet-Kernersville is seeking a Service Advisor to manage customer interactions, scheduling, and vehicle walkthroughs. You will use e-Advisor, guide customers through write-ups, and present optional services and promotions. You will coordinate with technicians to identify maintenance needs based on service history and ensure delivery quality.

The role emphasizes accurate estimates, open communication with customers, and adherence to SOPs to drive satisfaction and dealership standards.

Qualifications

• Experience as a Service Advisor is preferred.
• Sales experience is required.
• Professional personal appearance.
• All applicants must be authorized to work in the USA.
• Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.

Responsabilités

• Schedule appointments with customers.
• Meet and greet customers at their vehicle.
• Utilize the e-Advisor tool on every vehicle.
• Perform proper walkarounds per SOP guidelines.
• Executes the service SOP at all times.
• Presents soft sale menu items during the time of write-up.
• Informs customers of any open recall that may pertain to their vehicle.
• Utilizes AutoPoint and ensures all pertinent categories are above 90% usage.
• Performs an active delivery with every customer.
• Updates all open repair orders daily in Reverse Risk.
• Work with customers and technicians to identify required maintenance using service history data.
• Advise customers on necessary/suggested services, and notify customers of any current promotions and up-sell additional services.
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer.
• Estimate the cost of mechanical, electric, or other repairs.
• Enter itemized estimate on service order and explain estimate to gain their understanding of all services provided.
• Determine the progress of repair/service orders and inform customers accordingly.
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
• Review results of customer satisfaction surveys with the service manager.
• Establish positive relationships with customers.
• Meet the dealership standards for repair/order production.

Connaissances

Customer service

Sales experience

Professional appearance

Authorized to work in USA

Formation

High school diploma or equivalent

Description du poste

Job Responsibilities:Schedule appointments with customersMeet and greet customers at their vehicleUtilize the e-Advisor tool on every vehiclePerform proper walkarounds per SOP guidelinesExecutes the service SOP (Standard Operating Procedures) at all times.Presents soft sale menu items during the time of write-upInforms customers of any open recall that may pertain to their vehicle.Utilizes AutoPoint and ensures all pertinent categories are above 90% usagePerforms an active delivery with every customerUpdates all open repair orders daily in Reverse Risk.Work with customers and technicians to identify required maintenance usingservice history dataAdvise customers on necessary/suggested services, and notify customers of anycurrent special promotions and up-sell additional servicesCompute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customerEstimate the cost of mechanical, electric, or other repairsEnter itemized estimate on service order and explain estimate to the customer togain their understanding of all services providedDetermine the progress of repair/service orders and inform customers accordinglyEnsure comprehensive re-delivery check of customer vehicle, ensuringcleanliness and that all items identified for service/repair have been carried outappropriately and on scheduleReview results of customer satisfaction surveys with the service managerEstablish positive relationships with customersMeet the dealership standards for repair/order productionJob Qualifications:Experience as a Service Advisor is preferredSales experienceHigh school diploma or equivalentProfessional personal appearanceAll applicants must be authorized to work in the USAApplicants must pass pre-employment testing, including background checks, MVR, and drug screen.