Service Advisor

PARKS FORD HV LLC; Hendersonville (NC); On-site; USD 38,000 - 65,000; Full time

Job summary

PARKS FORD HV LLC in Hendersonville, NC is seeking a Service Advisor to schedule appointments, greet customers at their vehicle, and coordinate service experiences from write-up to delivery.

You will use e-Advisor, review service history, identify maintenance needs with customers and technicians, and communicate recalls and promotions while maintaining dealership standards.

Qualifications

• Experience as a Service Advisor preferred.
• Sales experience.
• High school diploma or equivalent.
• Professional personal appearance.
• All applicants must be authorized to work in the USA.
• Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.

Responsibilities

• Schedule appointments with customers.
• Meet and greet customers at their vehicle.
• Utilize the e-Advisor tool on every vehicle.
• Perform proper walkarounds per SOP guidelines.
• Executes the service SOP at all times.
• Presents soft sale menu items during write-up.
• Informs customers of recalls that may pertain to their vehicle.
• Estimate the cost of mechanical, electrical, or other repairs.
• Enter itemized estimate on service order and explain it to the customer.
• Determine progress of repair/service orders and inform customers.

Skills

Customer service

Sales experience

Education

High school diploma or equivalent

Job description

Job Responsibilities:Schedule appointments with customersMeet and greet customers at their vehicleUtilize the e-Advisor tool on every vehiclePerform proper walkarounds per SOP guidelinesExecutes the service SOP (Standard Operating Procedures) at all times.Presents soft sale menu items during the time of write-upInforms customers of any open recall that may pertain to their vehicle.Utilizes AutoPoint and ensures all pertinent categories are above 90% usagePerforms an active delivery with every customerUpdates all open repair orders daily in Reverse Risk.Work with customers and technicians to identify required maintenance usingservice history dataAdvise customers on necessary/suggested services, and notify customers of anycurrent special promotions and up-sell additional servicesCompute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customerEstimate the cost of mechanical, electric, or other repairsEnter itemized estimate on service order and explain estimate to the customer togain their understanding of all services providedDetermine the progress of repair/service orders and inform customers accordinglyEnsure comprehensive re-delivery check of customer vehicle, ensuringcleanliness and that all items identified for service/repair have been carried outappropriately and on scheduleReview results of customer satisfaction surveys with the service managerEstablish positive relationships with customersMeet the dealership standards for repair/order productionJob Qualifications:Experience as a Service Advisor is preferredSales experienceHigh school diploma or equivalentProfessional personal appearanceAll applicants must be authorized to work in the USAApplicants must pass pre-employment testing, including background checks, MVR, and drug screen.