Experienced Service Advisor

PAG CDJR LN LLC; Smithville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

PAG CDJR LN LLC in Smithville, NC is seeking a Service Advisor to greet customers, schedule appointments, and guide them through the repair process.

You will present service options, inform about recalls, calculate estimates for parts and labor, and communicate status to customers while upholding SOPs.

Strong sales aptitude and ability to work with technicians preferred; must be authorized to work in the USA and pass background checks.

Qualifications

• Experience as a Service Advisor is preferred.
• Sales experience is required or preferred.
• High school diploma or equivalent.
• Authorized to work in the USA.
• Pre-employment testing including background checks, MVR, and drug screen.

Responsibilities

• Schedule appointments with customers.
• Meet and greet customers at their vehicle.
• Utilize the e-Advisor tool on every vehicle.
• Perform walkarounds per SOP guidelines.
• Execute service SOP at all times.
• Present soft sale menu items during write-up.
• Inform customers of open recalls related to their vehicle.
• Use AutoPoint and maintain high usage.
• Deliver vehicle with each customer interaction.
• Update open repair orders daily.
• Coordinate with customers and technicians to identify required maintenance.
• Advise customers on necessary or suggested services and promotions.
• Compute costs for parts and labor to restore vehicle as requested.
• Enter itemized estimates on service orders and explain to customers.

Skills

Sales experience

Service Advisor experience

Education

High school diploma or equivalent

Job description

Job Responsibilities:Schedule appointments with customersMeet and greet customers at their vehicleUtilize the e-Advisor tool on every vehiclePerform proper walkarounds per SOP guidelinesExecutes the service SOP (Standard Operating Procedures) at all times.Presents soft sale menu items during the time of write-upInforms customers of any open recall that may pertain to their vehicle.Utilizes AutoPoint and ensures all pertinent categories are above 90% usagePerforms an active delivery with every customerUpdates all open repair orders daily in Reverse Risk.Work with customers and technicians to identify required maintenance usingservice history dataAdvise customers on necessary/suggested services, and notify customers of anycurrent special promotions and up-sell additional servicesCompute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customerEstimate the cost of mechanical, electric, or other repairsEnter itemized estimate on service order and explain estimate to the customer togain their understanding of all services providedDetermine the progress of repair/service orders and inform customers accordinglyEnsure comprehensive re-delivery check of customer vehicle, ensuringcleanliness and that all items identified for service/repair have been carried outappropriately and on scheduleReview results of customer satisfaction surveys with the service managerEstablish positive relationships with customersMeet the dealership standards for repair/order productionJob Qualifications:Experience as a Service Advisor is preferredSales experienceHigh school diploma or equivalentProfessional personal appearanceAll applicants must be authorized to work in the USAApplicants must pass pre-employment testing, including background checks, MVR, and drug screen.