Service Advisors

Paycom - ATS; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & Holidays

Company-paid life insurance

Health, dental, vision

FSA

401(k) with company match

Discounts

Job summary

Paycom in Irving, TX is seeking a Service Advisor to be the primary contact for customers, explaining maintenance needs and options. You will provide clear cost estimates before coordinating with technicians and scheduling service appointments.

The ideal candidate has sales experience in the automotive industry, excellent communication skills, and proficiency with software systems to log invoices and service records.

Qualifications

• Sales experience within the automotive industry is preferred.
• Strong verbal and written communication skills.
• Ability to maintain accurate customer and vehicle records.
• Must be able to stand and interact with customers for extended periods.
• Must have a valid driver’s license.

Responsibilities

• Advise customers on maintenance and repair options with clear cost estimates.
• Coordinate with technicians to schedule service and prepare repair orders.
• Maintain detailed customer and vehicle records and invoices.
• Promote additional services and products to support department revenue goals.
• Provide timely updates to customers throughout the repair process.

Skills

Sales experience

Automotive industry knowledge

Customer service

Communication skills

Computer literacy

Tools

CRM software

Job description

Service AdvisorsHIGH ACHIEVERS EARN HIGH REWARDS!We are excited to welcome motivated and customer‑focused Service Advisors to join our growing Service Center. As a key representative of our Service Department, the Service Advisor serves as the primary point of contact for our customers-helping them understand their vehicle's maintenance and repair needs, outlining service options, and providing clear cost estimates before coordinating with our Technicians.Employee Benefits & Compensation Package:We are proud to offer a competitive and comprehensive benefits package, including:Paid Time Off (PTO) and Holiday PayCompany‑Paid Life InsuranceHealth & Wellness PlansMedical, dental, vision, and supplemental insuranceFlexible Spending Accounts (FSA)Financial Retirement Plans WITH COMPANY MATCHING401(k) and RothEmployee vehicle and service discountsRole Responsibilities:Advise customers on recommended maintenance and repairs, including costs and service optionsMaintain accurate customer and vehicle records, invoices, payments, and warranty verificationPromote additional services and products to support service department revenue goalsSchedule service appointments and prepare detailed repair orders with techniciansVerify insurance information and coordinate loaner vehicles as neededProvide timely service updates and communication throughout the repair processEmployee Prerequisites:Flexible availability to meet business needsSales experience with automotive industry knowledgeBasic computer proficiency and ability to navigate software systemsAbility to complete onboarding in a timely mannerAbility to stand, walk, or sit for extended periods (up to 5 hours)Strong verbal and written communication skillsJob Type:Full-timeWe are an Equal Opportunity Employer. All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.