Service Advisor

Parks Chevrolet Charlotte; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Parks Chevrolet Charlotte is seeking a Service Advisor to schedule appointments, greet customers at their vehicle, and guide them through the service process using e-Advisor and AutoPoint. You will perform walkarounds, present options, and communicate open recalls and promotions while maintaining accurate repair orders.

The role involves delivering exceptional customer service, estimating parts and labor, and coordinating with technicians to identify required maintenance.

Qualifications

• Experience as a Service Advisor is preferred.
• Sales experience required.
• High school diploma or equivalent.
• Professional personal appearance.
• All applicants must be authorized to work in the USA.
• Pre-employment testing including background checks, MVR, and drug screen.

Responsibilities

• Schedule appointments with customers.
• Meet and greet customers at their vehicle.
• Utilize the e-Advisor tool on every vehicle.
• Perform proper walkarounds per SOP guidelines.
• Executes the service SOP at all times.
• Present soft sale menu items during write-up.
• Inform customers of open recalls that pertain to their vehicle.
• Utilize AutoPoint and ensure high usage.
• Deliver services with every customer.
• Update open repair orders daily.
• Work with customers and technicians to identify required maintenance using service history data.
• Advise customers on needed services and notify them of promotions.
• Compute cost of parts and labor to restore the vehicle.
• Enter itemized estimate and explain it to gain understanding.
• Track progress of repair/service orders and inform customers.
• Ensure re-delivery check of the customer vehicle for cleanliness and completion.
• Review customer satisfaction surveys with service manager.
• Establish positive relationships with customers.
• Meet dealership standards for repair/order production.

Skills

Customer service

Sales experience

Communication

Professional presentation

Education

High school diploma or equivalent

Work authorization in USA

Tools

e-Advisor

AutoPoint

Job description

Job Responsibilities:Schedule appointments with customersMeet and greet customers at their vehicleUtilize the e-Advisor tool on every vehiclePerform proper walkarounds per SOP guidelinesExecutes the service SOP (Standard Operating Procedures) at all times.Presents soft sale menu items during the time of write-upInforms customers of any open recall that may pertain to their vehicle.Utilizes AutoPoint and ensures all pertinent categories are above 90% usagePerforms an active delivery with every customerUpdates all open repair orders daily in Reverse Risk.Work with customers and technicians to identify required maintenance usingservice history dataAdvise customers on necessary/suggested services, and notify customers of anycurrent special promotions and up-sell additional servicesCompute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customerEstimate the cost of mechanical, electric, or other repairsEnter itemized estimate on service order and explain estimate to the customer togain their understanding of all services providedDetermine the progress of repair/service orders and inform customers accordinglyEnsure comprehensive re-delivery check of customer vehicle, ensuringcleanliness and that all items identified for service/repair have been carried outappropriately and on scheduleReview results of customer satisfaction surveys with the service managerEstablish positive relationships with customersMeet the dealership standards for repair/order productionJob Qualifications:Experience as a Service Advisor is preferredSales experienceHigh school diploma or equivalentProfessional personal appearanceAll applicants must be authorized to work in the USAApplicants must pass pre-employment testing, including background checks, MVR, and drug screen.