Service Advisor

Ford Arlington; Arlington (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Life insurance

Health & wellness plans

Medical, dental, vision

Flexible Spending Accounts

401(k) with company match

Employee discounts

Job summary

Paycom Service Center is seeking motivated Service Advisors to be the primary contact for customers, explaining maintenance needs, outlining service options, and providing clear cost estimates before coordinating with technicians.

This full-time role emphasizes accurate record-keeping, proactive communication, and helping customers understand service plans while supporting department revenue goals.

Qualifications

• Sales experience in automotive environments is preferred.
• Strong verbal and written communication skills.
• Ability to navigate software systems and maintain records.

Responsibilities

• Advise customers on maintenance and repairs with costs and options.
• Schedule service appointments and prepare repair orders with technicians.
• Maintain accurate customer and vehicle records, invoices, and payments.
• Provide timely service updates and coordinate loaner vehicles as needed.

Skills

Sales experience

Automotive knowledge

Customer communication

Basic computer skills

Tools

Software systems

Job description

Service AdvisorsHIGH ACHIEVERS EARN HIGH REWARDS!We are excited to welcome motivated and customer‑focused Service Advisors to join our growing Service Center. As a key representative of our Service Department, the Service Advisor serves as the primary point of contact for our customers-helping them understand their vehicle's maintenance and repair needs, outlining service options, and providing clear cost estimates before coordinating with our Technicians.Employee Benefits & Compensation Package:We are proud to offer a competitive and comprehensive benefits package, including:Paid Time Off (PTO) and Holiday PayCompany‑Paid Life InsuranceHealth & Wellness PlansMedical, dental, vision, and supplemental insuranceFlexible Spending Accounts (FSA)Financial Retirement Plans WITH COMPANY MATCHING401(k) and RothEmployee vehicle and service discountsRole Responsibilities:Advise customers on recommended maintenance and repairs, including costs and service optionsMaintain accurate customer and vehicle records, invoices, payments, and warranty verificationPromote additional services and products to support service department revenue goalsSchedule service appointments and prepare detailed repair orders with techniciansVerify insurance information and coordinate loaner vehicles as neededProvide timely service updates and communication throughout the repair processEmployee Prerequisites:Flexible availability to meet business needsSales experience with automotive industry knowledgeBasic computer proficiency and ability to navigate software systemsAbility to complete onboarding in a timely mannerAbility to stand, walk, or sit for extended periods (up to 5 hours)Strong verbal and written communication skillsJob Type:Full-timeWe are an Equal Opportunity Employer. All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.