Service Account Manager - Distribution (UK)

Vanderlande; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

YuLife Wellbeing membership with GP—健康

Cycle to work scheme

Pension with Aviva

Achievers recognition platform

Job summary

Vanderlande is seeking a Service Account Manager for Parcel customers to secure new business from existing and new clients while building long-term relationships. You will support service offerings, upgrades, and lifecycle planning, and manage obsolescence through retrofit work while ensuring service delivery meets expectations.

The role collaborates with the Sales Manager to develop innovative service solutions for new projects with a clear path toward Sales Management.

Qualifications

• Degree in Business Administration, Engineering, Logistics, or a comparable qualification.
• Proven years of experience in service sales/aftersales, ideally in logistics or technical services.
• Strong team player with the ability to build excellent rapport with customers.
• Excellent social, communication, and stakeholder management skills.
• Driven to win, results-oriented, and hands-on in approach.
• Strong problem-solving abilities and proactive mindset.
• Previous experience in Service Account Management is a plus.
• Preferred knowledge of the UK Parcel market and customer operations.

Responsibilities

• Represent the customer internally with a strong customer-first mindset.
• Develop and grow the UK Parcel service pipeline across existing and new sites.
• Define life cycle strategies and manage large service contract renewals.
• Drive upgrades and enhancements for existing installations.
• Design service concepts for new sites (site-based or remote support).
• Identify and share sales leads from customer interactions.
• Lead upgrade and enhancement opportunities and own the full service sales cycle.
• Collaborate with the UK Parcel Service Manager on contract negotiations.
• Manage bid processes and align with customer expectations.
• Maintain proactive customer relationships through meetings and site visits.
• Lead and motivate cross-functional teams to ensure successful outcomes.
• Continuously seek improvement opportunities for internal teams and customers.

Skills

Service sales

Account management

Stakeholder management

Customer relationship

Negotiation

Team collaboration

Problem solving

Proactive mindset

Education

Business Administration / Engineering / Logistics degree

Job description

As a Service Account Manager for our Parcel customers , you will be responsible for securing new business from existing and new customers, while building long-term relationships and supporting them with service, support, upgrades, and life cycle planning. You'll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs. Role Responsibilities As collaborate with the Sales Manager to develop innovative service solutions for new projects, with a clear path toward Sales Management. In short, if you are a self-motivated, proactive individual who enjoys the challenges and rewards of the Service business, then this is a job for you. Your responsibilities and activities will be:

• Represent the customer internally with a strong customer-first mindset
• Develop and grow the UK Parcel service pipeline across existing and new sites
• Define life cycle strategies and manage large service contract renewals
• Drive upgrades and enhancements for existing installations
• Design service concepts for new sites (site-based or remote support)
• Identify and share sales leads from customer interactions
• Lead upgrade and enhancement opportunities and own the full service sales cycle
• Collaborate with the UK Parcel Service Manager on contract negotiations
• Manage bid processes and align with customer expectations
• Maintain proactive customer relationships through meetings and site visits
• Lead and motivate cross-functional teams to ensure successful outcomes
• Continuously seek improvement opportunities for internal teams and customers, YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.
• Degree in Business Administration, Engineering, Logistics, or a comparable qualification
• Proven Years of experience in service sales/aftersales, ideally in logistics or technical services
• Strong team player with the ability to build excellent rapport with customers
• Excellent social, communication, and stakeholder management skills
• Driven to win, results-oriented, and hands-on in approach
• Strong problem-solving abilities and proactive mindset
• Previous experience in Service Account Management is a plus
• Preferred knowledge of the UK Parcel market and customer operations