Field Service Engineer

Inpost; United States; Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Enhanced Annual Leave 26 Days

AXA Health Care

Enhanced Parental Leave

Rail Loan

Volunteering Days

Job summary

InPost UK is seeking a Field Service Engineer to repair and maintain our parcel lockers on client sites. You will diagnose faults, perform hardware and software upgrades, and provide training to staff and subcontractors across multiple markets.

Travel across the UK and internationally is expected, with a company van provided for work use. This hands-on role requires strong problem-solving skills, attention to detail, and the ability to produce clear technical documentation and manuals for future

Qualifications

• Field service engineering experience on electrical/mechanical equipment.
• Proficient with hand tools and diagnostic tools (multimeter).
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication; able to train staff.
• Willingness to travel across UK and internationally.

Responsibilities

• Diagnose and repair faults on parcel locker machines on site.
• Maintain and modernise parcel lockers with hardware/software upgrades.
• Configure software/firmware for equipment, ensuring security and compatibility.
• Report repairs using internal channels.
• Manage tools and components for parcel lockers.
• Support personnel-related systems.
• Quality control of work by staff and subcontractors.
• Provide technical training to employees and subcontractors.
• Develop solutions for new parcel locker types.
• Prepare and update technical manuals and documentation.

Job description

A hands on field-based role to repair our parcel lockers on client's sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation. What you'll be doing:

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
• Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
• Processing and reporting on assigned repairs using communication channels utilised within the organisation
• Managing tools and components for parcel locker machines.
• Handling systems for managing personnel-related matters.
• Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines
• Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
• Participating in the development of solutions for new types of parcel locker machines.
• Preparing and updating technical manuals and documentation.

This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the (Oxford) area to be considered to focus on covering this patch area. Hours are 8:30 - 5:30 (40 hr work week). You will be provided a van but it will be for company use only.

We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity - who want to do things differently. And do them brilliantly.

We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity - who want to do things differently. And do them brilliantly.

You will need similar experience in a Field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multi-meter).

• Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent verbal and written communication skills, with the ability to provide technical training
• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
• High accuracy in quality control and documentation updates.
• Experience working with diverse teams, including international subcontractors and internal staff.
• Flexibility to travel for service and training activities both in the UK and occasionally internationally.
• Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
• Effective time management and the ability to handle tools and components responsibly.

At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!

We usually respond within three days Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for a Field Service Engineer to join our Network Health team! Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel. At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition - we collaborate, innovate, support each other, and leave egos at the door.

We love to reward our people for the great work they do:

• Enhanced Annual Leave 26 Days Plus the Option to Buy Additional Days per year More time for you to relax, explore, and enjoy life.
• AXA Health Care Stay healthy and happy with our top-notch health coverage.
• Enhanced Parental Leave We support you during those precious family moments.
• Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.
• Volunteering Days Take a paid day to make a difference in your community

At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.