Service

Albemarle Chrysler Jeep Dodge Ram; Boone (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Healthcare, dental, and vision insu

Retirement plan with company match

Paid time off and holidays

Employee discounts on vehicle services

Professional development and training

Job summary

Keffer Mazda in Huntersville, NC is seeking an Experienced Service Advisor to be the primary contact for customers requesting vehicle service and maintenance. You will manage service orders, explain diagnoses, and coordinate with technicians to deliver timely repairs while ensuring exceptional customer satisfaction.

The ideal candidate has 3+ years of experience, strong communication skills, and proficiency in service software.

Qualifications

• 3+ years of experience as a Service Advisor in automotive
• Strong understanding of automotive services, repairs, and diagnostics
• Excellent communication and customer-focused approach
• Proficient in service department management software and Microsoft Office
• Valid driver's license

Responsibilities

• Greet customers promptly and assess service needs
• Explain service recommendations and repair requirements clearly
• Create and manage service orders with accurate details
• Develop relationships with customers and foster loyalty
• Maintain knowledge of automotive technology and dealership offerings
• Coordinate with technicians to diagnose issues and plan repairs
• Follow up with customers after service to ensure satisfaction
• Handle inquiries and resolve complaints professionally
• Monitor department performance metrics and seek improvements
• Assist in training junior service advisors as needed

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Team collaboration

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Service management software

Microsoft Office

Job description

Job Title:

Experienced Service Advisor

Location: Huntersville, NC
Company: Keffer Mazda
Job Type: Full-Time

Company Overview:

Keffer Mazda is a leading automotive service provider dedicated to delivering exceptional customer experiences and high-quality vehicle maintenance and repair services. We are looking for an Experienced Service Advisor to join our dynamic team and contribute to our commitment to excellence.

Job Description:

As an Experienced Service Advisor, you will serve as the primary point of contact for our customers, ensuring their service experience is seamless and satisfactory. You will leverage your industry knowledge and customer service skills to manage client relationships, recommend services, and coordinate repairs effectively. Your role is instrumental in driving customer satisfaction, maximizing service department efficiency, and ultimately contributing to the success of our dealership.

Key Responsibilities:

• Greet customers promptly and in a friendly manner, assessing their needs concerning vehicle maintenance and repairs.
• Interpret and explain service recommendations and repair requirements to customers in a clear and understandable manner.
• Create and manage service order entries, ensuring accurate details of repairs and services required.
• Develop strong relationships with customers, gaining their trust and fostering loyalty.
• Maintain thorough knowledge of the latest automotive technology, dealership offerings, and industry trends.
• Coordinate with technicians to diagnose issues and recommend appropriate repairs and maintenance.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Handle customer inquiries and complaints professionally, resolving issues to enhance overall satisfaction.
• Monitor service department performance metrics and work to improve efficiency and profitability.
• Assist in training and mentoring junior service advisors as needed.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field preferred.
• 3+ years of experience as a Service Advisor in an automotive environment.
• Strong understanding of automotive services, repairs, and diagnostics.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficient in service department management software and Microsoft Office Suite.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to work collaboratively with team members.
• Valid driver's license.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Employee discounts on vehicle services and purchases.
• Opportunities for professional development and training.

Note: The above job description is intended to provide a general overview of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time, with or without notice.